Technical Team Leader

About VentraIP Australia

VentraIP Australia is the largest self-funded web hosting provider and domain name registrar in the country with more than 300,000 active services to support.

As an auDA and ICANN accredited domain name registrar, our company is trusted to deliver online solutions to a wide range of customers that include bloggers, photographers, businesses, government departments and everybody in between.

Our brand and reputation have been built on providing high quality service through industry leading customer service and technical support.

Joining our Technical Team Leaders

As one of our Technical Team Leaders, you will be tasked with ensuring our Technical Support team continues to provide the best customer service and technical support in the industry, while handling challenging technical escalations and communicating with customers regarding their feedback.

You will be required to work as part of a rotating roster (a mix of days and some evenings) from our head office in Melbourne's South Eastern suburbs (Narre Warren).

Core functions and duties

  • Perform Linux server administrative tasks
  • Attend to any phone or ticket escalations from Technical Support staff
  • Provide training to Technical Support staff and provide ongoing feedback
  • Manage rostering
  • Monitor and enhance staff performance within their team
  • Have fun and learn more about our core values and services

Candidate Requirements

  • Strong customer service skills
  • In depth knowledge of cPanel/WHM
  • Thorough understanding of DNS
  • Extended knowledge of domain name policy and compliance
  • Basic networking knowledge
  • Strong Linux knowledge

Atmosphere and perks

We have a mantra within the company to take care of the people who take care of our customers, and we do this every day by:

  • Providing healthy and delicious meals for free at breakfast, lunch and dinner from our on-site cafe and resident cook.
  • Having a fully stocked snack bar with potato chips, chocolate bars, lollies and fresh fruit
  • Offering a fridge full of soft drinks, juices, water, beer and wine, alongside a cafe quality coffee machine

Our team also have access to a purpose built recreation centre inside of our office, known as Jesse's, which offers 24/7 access to:

  • A fully equipped gym with cardio machines, weights and a boxing bag
  • Private nap room
  • 4K Racing car simulator
  • Pool table
  • Air hockey table
  • Arcade machine with 2,100 classic games
  • A comfortable reclining sofa in front of a 65" 4K TV with Foxtel, Netflix, YouTube Red, WWE Network and a PS4 Pro with VR and dozens of the latest games

All team members are encouraged to do great work and meet targets and deadlines with the chance to spin our rewards wheel which has plenty of fantastic prizes including a brand new car.

We also have an on-site salon where our resident stylist provides free haircuts on a regular basis.

Apply Now

Submit your application today and we look forward to speaking with you soon.

Please note that due to strict security requirements you may be required to undergo a National Police check and/or equivalent background checks.

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