About VentraIP Australia
VentraIP Australia is the largest self-funded web hosting provider and domain name registrar in the country with more than 300,000 active services to support.
As an auDA and ICANN accredited domain name registrar, our company is trusted to deliver online solutions to a wide range of customers that include bloggers, photographers, businesses, government departments and everybody in between.
Our brand and reputation have been built on providing high quality service through industry leading customer service and technical support.
Joining our Accounts and Billing team
As part of our Accounts and Billing team you will be tasked with assisting our customers with any billing or general queries that arise by telephone or via our online Support Centre. Customer Service is at the forefront of everything we do, so great people skills are a must. Part of this role also involves following specific policies and procedures for assisting customers in various cases. The ability to learn and retain detailed policies and procedures is vital to being successful in the role.
Core functions and duties
- Assisting customers with billing and general enquiries via our online support centre and by phone
- Verifying ownership of accounts and services and assisting customers with accessing services
- General billing related administration tasks such as assigning payments to invoices
- Liaise with various stakeholders to manage and track policy complaints
Candidate Requirements
- Excellent Customer Service skills
- Great phone manner
- Organisational skills
- Ability to understand and follow detailed policies and procedures
- Quick learner
Atmosphere and perks
We have a mantra within the company to take care of the people who take care of our customers, and we do this every day by:
- Providing healthy and delicious meals for free at breakfast, lunch and dinner from our on-site cafe and resident cook.
- Having a fully stocked snack bar with potato chips, chocolate bars, lollies and fresh fruit
- Offering a fridge full of soft drinks, juices, water, beer and wine, alongside a cafe quality coffee machine
Our team also have access to a purpose-built recreation centre inside of our office, known as Jesse's, which offers 24/7 access to:
- A fully equipped gym with cardio machines, weights and a boxing bag
- Private nap room
- 4K Racing car simulator
- Pool table
- Air hockey table
- Arcade machine with 2,100 classic games
- A comfortable reclining sofa in front of a 65" 4K TV with Foxtel, Netflix, YouTube Red, WWE Network and a PS4 Pro with VR and dozens of the latest games
All team members are encouraged to do great work and meet targets and deadlines with the chance to spin our rewards wheel which has plenty of fantastic prizes including a brand new car.
We also have an on-site salon where our resident stylist provides free haircuts on a regular basis.
Apply Now
Submit your application today and we look forward to speaking with you soon.
Please note that due to strict security requirements you may be required to undergo a National Police check and/or equivalent background checks.