Desktop Support




We are looking for an experienced desktop support person to join our IT team.  You’ll be working in a mixed environment of Mac and PC, supporting users across multiple sites. Ideal candidates are self-starters with excellent communication skills


Primary responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Install, modify, and repair computer hardware and software.
  • Maintain performance of computer systems.
  • Follow up with customers to ensure issue has been resolved.
  • Review systems regularly for security issues
  • Check patch level compliance
  • Auditing and asset tracking
  • Ensure all work is logged in ticket system

Qualifications

  • 2 years of desktop support experience including windows and mac
  • Excellent communication skills
  • Knowledge of networking basics: DNS, DHCP, TCP/IP, VPN
  • Ability to lift up to 50lbs
  • Detail oriented

SOME OF THE BENEFITS OF WORKING @ SQUARETRADE INCLUDE: 

  • Not feeling stuck! This team has exposure to many different parts of the business, making transitioning easy...we work on developing careers based on what people enjoy!
  • Competitive salaries, benefits (medical, dental, vision), unlimited PTO, full 401k matching
  • Respect for your work-life balance
  • A paid volunteer day to give back to the community
  • Company activities (from happy hours, winery trips, and picnics in the park to running a 5k)




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