Senior Product Manager, User Experience (UX)

At SquareTrade, we’re disrupting the warranty market with our excellent customer service and innovative technology.  We’re constantly pushing the boundaries of what a warranty provider can do, from reducing repair times from the industry standard of 3 weeks to 2 days, to creating our own in-home repair option SquareTradeGo.  

We’re looking for a smart, collaborative product manager to build great customer experiences that will help drive SquareTrade’s growth. In this role, you will be responsible for continually improving our claim logistics processes, making them as easy and fast as possible. You will think through what customers need, design improvements, and test them out.

This role provides a great opportunity to make an impact. We’re a small team that can ship fast!

RESPONSIBILITIES:

  • Own a product area that is focused on continually improving our customer experience globally
  • Build intuitive user experiences that make complex logistics processes seem easy 
  • Craft thoughtful and thorough requirements, using data to make smart tactical prioritization decisions that balance user experience, technical, and business trade-offs
  • Work alongside Engineering & QA in sprint planning and daily scrums to ensure timely execution of projects against aggressive timelines
  • Manage project release communication and metrics, making sure operations teams are ready for the changes globally


QAULIFICATIONS:

  • 3+ years of product management experience, preferably with interaction design and/or user testing experience
  • Entrepreneurial and scrappy mindset that can mobilize a team and get something done quickly
  • Strong intuition, judgment, and superior analytical skills
  • Strong written and verbal communication skills, to both technical and business audiences
  • Ability to collaborate effectively with technical, operations, and business teams
  • Familiarity with agile scrum 
  • Familiarity with internationalization & localization 
  • BA/BS degree


SOME OF THE BENEFITS OF WORKING @ SQUARETRADE INCLUDE...

  • Not feeling stuck! This team has exposure to many different parts of the business, making transitioning easy...we work on developing careers based on what people enjoy!
  • Competitive salaries, benefits (medical, dental, vision), flex PTO, 401k matching
  • Respect for your work-life balance
  • Free breakfast, weekly lunches and unlimited snacks & drinks
  • A paid volunteer day to give back to the community
  • Discounted Gym memberships
  • Company activities (from happy hours, winery trips, and picnics in the park to running a 5k)


Who We Are: SquareTrade is the top-rated protection plan trusted by millions of happy customers and offered by top retailers including Amazon, Costco, Staples, Sam's Club, Target and Walmart. We have more than 200,000 fans on Facebook, consistently win industry awards and have received tens of thousands of 5-star reviews. SquareTrade is growing year on year, and attracted the largest insurer-tech acquisitions in 2017, with a $1.4 billion purchase price by Allstate.

The Team:  http://www.squaretrade.com/leadership  

SquareTrade is an Equal Opportunity Employer and complies with the San Francisco FCO



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