SquareTrade is a rapidly evolving, high energy environment that demands quality, adaptability and reliability. We’re looking for someone with a proven track record of strong technical project management across multiple teams. This role will report directly to CIO and is based in San Francisco.
WHAT'S GREAT ABOUT THIS ROLE?
● You'll make a big impact! This position provides ample opportunities to collaborate closely with external clients and internal product/engineering teams across all levels of management.
● With lots of variety in a fast-paced, entrepreneurial environment you won’t get bored!
● You’ll work with a small team of highly-motivated, friendly and intelligent people
● Not only will you get to work in SquareTrade’s San Francisco office, you’ll interact with clients across the globe.
● You will be challenged to delve into unfamiliar territory on the daily basis but you’ll be surrounded with incredibly resourceful and intelligent resources
YOU’RE OUR IDEAL CANDIDATE IF YOU ARE
● Intellectually curious and detail-oriented: You’re passionate about asking questions, quickly ramping up, and remaining agile as you receive critical feedback from business owners
● Driven to make an impact on the business: You’re scrappy and willing to think outside the box
● Meticulous: details, details, details…you thrive when living in the weeds and are constantly scouring for trends and aberrations
● Ambitious: You’ll go above and beyond to get results (and you’re able to motivate others to do the same!)
● Excited to get your hands dirty: You're not afraid to jump into confusing messy situations. You love being the go-to person for getting things done.
RESPONSIBILITIES INCLUDE:
● Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
● Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
● Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
● Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
● Analyze economics of project plans and provide actionable feedback relating to cost benefit and return-on-investment standards.
● Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes.
● 30% travel to Japan.
● Provide assistance in with Japanese-English communication as required.
● Other duties as assigned
KEY QUALIFICATIONS:
● Bachelor’s Degree is required, PMP certification is a plus.
● Fluency in both Japanese and English.
● 5+ years of experience in project management or similar; experience working with teams specializing in software development.
● Familiarity with agile software development, JIRA, REST APIs and Data ingestion.
● Ability to meet aggressive timelines for deliverables, with accuracy, quality and attention to detail
● Organized and strong ability to prioritize and effectively manage multiple projects simultaneously
SOME OF THE BENEFITS OF WORKING @ SQUARETRADE ARE:
● Not feeling stuck! This team has exposure to many different parts of the business, making transitioning easy...we work on developing careers based on what people enjoy!
● Competitive salaries, benefits (medical, dental, vision), FlexPTO, 401k matching
● Respect for your work-life balance
● Free breakfast, weekly lunches and unlimited snacks and drinks
● A paid volunteer day to give back to the community
● Discounted Gym memberships
● Company activities (from happy hours, winery trips, and picnics in the park to running a 5k)
Who We Are:
SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London.