Master Technician

SquareTrade is the top-rated protection plan trusted by millions of happy customers and offered by top retailers including Walmart, Target, Amazon, Costco, and Staples. We have more than 200,000 fans on Facebook, consistently win industry awards and have received tens of thousands of 5-star reviews. Learn more at www.squaretrade.com

SquareTrade GO is a mobile repair option we are offering to our claim customers as a convenient and easy way to getting their device repaired and we are looking for a relentlessly positive master technician to engage and support our hundreds of independent mobile device repair technicians (GO Techs) across the country. Our GO Techs are a fun, hardworking bunch and we want to support them with the knowledge, operations and logistics tools they need to successfully complete repairs. This position will work closely with the operations team to retain GO Techs, welcome new ones, and improve GO Tech performance and capabilities. 

Key Responsibilities Include:
  • New technician recruiting & on-boarding
  • Diagnosing & troubleshooting repairs with our GO Techs
  • Customer service support for appointment changes/cancellations, processing refunds, scheduling warranty repairs & general customer service inquires
  • Assist with weekly part shipments, part returns and defective part verification/testing
  • Inventory stock & labeling

Key Qualifications are
  • 5+ years of experience working in a cellphone repair shop repairing smartphones and other electronic devices
  • Excellent technical, problem solving, and analytical skills
  • Ability to explain complex technical issues to customers in a non-technical, simple to understand manner
  • Exceptional organizational skills
  • Strong written and oral communication skills
  • Proficient in Google Docs
  • Work well in team environment 
  • Motivated self started that can work independently 
  • Ability to work flexible hours, including nights, weekends and holidays

SOME OF THE BENEFITS OF WORKING @ SQUARETRADE INCLUDE: 
  • Not feeling stuck! This team has exposure to many different parts of the business, making transitioning easy...we work on developing careers based on what people enjoy!
  • Competitive salaries, benefits (medical, dental, vision), unlimited PTO, full 401k matching
  • Respect for your work-life balance
  • A paid volunteer day to give back to the community
  • Company activities (from happy hours, winery trips, and picnics in the park to running a 5k)

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