Business Operations Associate


About the right team member: 

You’re an outcome focused, self-starter who sees the systems and processes behind everything. You thrive on the challenge of navigating a complex product and are able to use your analytical and collaborative skills to turn business problems into scalable solutions.  You have an eye for detail, with experience documenting and streamlining processes simultaneously. When presented with a challenge you take the lead, engaging with the right people to execute.  You think that the best results are delivered through teamwork and pride yourself on your ability to build and maintain strong stakeholder relationships.

If this sounds like you, then you could be a great fit for the role of Business Operations Associate at Spruce. 

As Business Operations Associate at Spruce you’ll get to: 
  • Document, develop, and launch new processes and workflows
  • Own the Spruce knowledge management system and define procedural governance and ownership
  • Work with the Business Operations Manager to develop new business models, organizational structures, and cross-functional initiatives to increase efficiency across the company and drive long-term business sustainability
  • Facilitate effective change management in support of continuous improvement initiatives, product changes and client onboarding activities
  • Navigate complexity across clients and build scalable workflows in partnership with Real Estate Operations and other impacted teams 

You will be successful if you have:
  • equivalent of 2+ years of experience in a consultancy or operations role
  • self starter with a proven track record of implementing business process improvements to improve metrics
  • ability to collect, analyze and use data to make decisions
  • excellent written and verbal communication
  • ability to travel 5 days a month

Bonus points:
  • Prior experience in Real Estate Tech
  • Working knowledge of SQL
  • LEAN and/or Agile certification

Working at Spruce:
We strive to create a happy and healthy working environment, as we believe that allows us to do our best work. As a team, we value intellectual honesty, confidence, and curiosity, and value the scale of the problem we are working on. Our current benefits include:

  • Competitive compensation, including stock options in a fast growing company
  • Health, dental, vision, and commuter benefits
  • 401(k) plan
  • Flexible vacation (take the time you need to keep working at your best), flexible hours, and an open and casual office environment
  • Best available laptop and accessories

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