Who we are
Spiraledge is a company founded on one essential principle: to help people live healthier lives through sports and fitness! As the parent company of fast growing e‐commerce sites SwimOutlet.com 🏊 & YogaOutlet.com 🙏🏼, Spiraledge Inc. has been recognized as a Gold‐Level Fit‐Friendly Worksite 🏆at its headquarters in Campbell, CA. Both SwimOutlet.com and YogaOutlet.com have been named an Internet Retailer Hot 100 Company.
SwimOutlet.com is the largest online specialty store for aquatics in the United States and has the largest selection for swimming, fashion swim, beach and surf!
YogaOutlet.com is the fastest growing multi-branded online yoga retailer, offering a broad selection of yoga brands and yoga-inspired products to all levels of yogis and fitness enthusiasts.
Team Store Manager
Campbell, CA | SwimOutlet.com | Reports to VP of Customer Service and Team Sales
The Role
The team store/affiliate manager will be responsible for all aspects of the team store and affiliate life cycle including customer acquisition, on boarding, store maintenance and payout. Focus on adding new team store accounts and maintaining and maximizing existing team stores through innovation, product availability and continual communication. This is a commissionable position, commission paid quarterly based on New Team Store sales as well as upselling of existing team customers.
What you will do
- Manage and execute the marketing strategy to acquire new team store customers
- Own the sales and the outreach cycle; proactively call teams in appropriate seasons to offer demos and speak about store/affiliate product
- Understand team store customer/demographic (know customer and provide actionable insight in how to engage customers
- Create Team Store marketing materials: newsletter and email content
- Provide assistance to new customers as they create and launch stores
- Educate new customers on features of team store through email and phone calls
- Manage inventory on stores to ensure optimal shopping experience for teams including filling EPO's
- Manage process and communicate with teams on a tiered contact schedule once they have signed up for a team store
- Manage coach referral program
- Review customer feedback and propose changes and upgrades to both the front and back facing Team Store site
- Manage the QA for team artwork
- Manage Team Store inventory
Who you are
- An experienced inside or outside sales representative, customer service or account representative
- Organized, diligent and reliable in order to accomplish daily, weekly, and monthly goals
- Knowledgeable of aquatic sports including water-polo, swimming and diving
Bonus Points
- Background in aquatics as an athlete or coach
- Sales experience
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Role Type/Expected Hours of Work
This is a regular full-time role. Hours may vary. Occasional evening and weekend work may be required as job duties demand.
Travel
This position may require occasional domestic and international travel.
Our space
Our HQ is located in Campbell, California, at the Pruneyard. There is easy access to enjoy a walk, run or bike ride on the Los Gatos Creek trail, take a yoga class around the corner or improve your fitness at a class in the park. You can easily walk to lunch and shopping. Our HQ is modern with lots of natural light, stand-up desks, comfortable conference spaces and open common areas with couches and chairs where you can collaborate with your team and others.
Our perks
- We support our healthy living culture by offering free yoga and fitness classes, gym membership and company sponsored events like organized runs and competitive swims.
- We believe that we can help change the world with healthy nutritious food and we provide fresh fruit, healthy snacks and beverages and catered lunches.
- We know you want to look good when you are being active and we offer deep discounts at SwimOutlet.com and YogaOutlet.com on the products we carry.
- We also want you to not worry about your health and financial options so we provide the traditional perks like health, dental, vision and disability insurances; 401k match; Paid Time Off and competitive pay. We even have insurance for your pets to keep them healthy too!
- We are a group of professionals and enthusiasts, inspired by our living healthy culture and our enthusiasm for our brands which creates a special place to be part of.