Job Description
Spavia Blue Oaks is seeking a passionate individual with spa experience and schedule flexibility for a part-time guest advisor position for opening, closing, and weekend shifts.
Spavia Day Spa - Blue Oaks guests enjoy luxurious spa amenities along with a full variety of award winning treatments. We provide a full variety of massage, skincare, spray tanning, full body waxing, and body wraps/scrubs! We strive to provide an exceptional experience for every guest, every visit. We couldn't complete any of this without strong, passionate, capable guest advisors.
As a guest advisor, you are the face of our spa. Our guest advisors portray a polished and professional demeanor at all times. Guest advisors are friendly, courteous and go above and beyond so each guest feels as if they’re a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long lasting rapport for guests to return again and again.
Responsibilities:
- Greeting and assisting guests
- Scheduling appointments and answering phones
- Checking guests in and out and ensuring accuracy of all transactions
- Membership, spa boutique and product sales
- Maintaining a beautiful spa, retail space, reception area, and guest areas at all times.
- Provide education to guests regarding our spavia story, our spa boutique products and items, and our treatments offered for optimal results
- Maintain and provide accurate and timely responses to all guest inquiries and ensuring an exceptional guest experience
- Wash and fold linens used by guests and used by specialists in services.
- Willingness to work as a team player to proactively support the spa’s needs
- Attention to detail in all aspects of guest advisor responsibilities
Requirements:
- Spa or beauty industry experience preferred
- Minimum high school diploma.
- Excellent customer service and sales skills in a spa environment
- Strong communication skills
- Professional appearance and attitude
- Self motivated with attention to detail
- Reliable, ethical, punctual, passionate, team player and goal-driven
- Drug/alcohol free
- Ability to work Saturdays and Sundays required.
- Flexibility and availability to work opening, closing, or other shifts as needed.
- Ability to multitask
- Combined education and previous customer service / administrative and retail experience is strongly desired
- Must be able to lift 25+ lbs
Type:
Part-time position, must be available for both day and evening shift. Must be available for Saturday and Sunday shifts.