Guest Advisor

Job Description
Spavia Blue Oaks is seeking a passionate individual with spa experience and schedule flexibility for a part-time guest advisor position for opening, closing, and weekend shifts.

Spavia Day Spa - Blue Oaks guests enjoy luxurious spa amenities along with a full variety of award winning treatments. We provide a full variety of massage, skincare, spray tanning, full body waxing, and body wraps/scrubs! We strive to provide an exceptional experience for every guest, every visit. We couldn't complete any of this without strong, passionate, capable guest advisors.

As a guest advisor, you are the face of our spa. Our guest advisors portray a polished and professional demeanor at all times. Guest advisors are friendly, courteous and go above and beyond so each guest feels as if they’re a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long lasting rapport for guests to return again and again.

Responsibilities:
  • Greeting and assisting guests
  • Scheduling appointments and answering phones
  • Checking guests in and out and ensuring accuracy of all transactions
  • Membership, spa boutique and product sales
  • Maintaining a beautiful spa, retail space, reception area, and guest areas at all times.
  • Provide education to guests regarding our spavia story, our spa boutique products and items, and our treatments offered for optimal results
  • Maintain and provide accurate and timely responses to all guest inquiries and ensuring an exceptional guest experience
  • Wash and fold linens used by guests and used by specialists in services.
  • Willingness to work as a team player to proactively support the spa’s needs
  • Attention to detail in all aspects of guest advisor responsibilities

Requirements:
  • Spa or beauty industry experience preferred
  • Minimum high school diploma.
  • Excellent customer service and sales skills in a spa environment
  • Strong communication skills
  • Professional appearance and attitude
  • Self motivated with attention to detail
  • Reliable, ethical, punctual, passionate, team player and goal-driven
  • Drug/alcohol free
  • Ability to work Saturdays and Sundays required.
  • Flexibility and availability to work opening, closing, or other shifts as needed.
  • Ability to multitask
  • Combined education and previous customer service / administrative and retail experience is strongly desired
  • Must be able to lift 25+ lbs

Type:
Part-time position, must be available for both day and evening shift. Must be available for Saturday and Sunday shifts.



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