The position answers calls placed to Protective Services Statewide Intake (SWI) for reporting abuse/neglect of children; and abuse, neglect, or exploitation to persons 65 years and older or adults with disabilities. In addition to answering calls, the position reviews faxes, mail and Internet information received by SWI. The position assesses intakes to determine priority, allegation type, and handling. The position must be able to provide adequate 24-hour coverage, including holidays and must be able to work a flexible schedule as needed.
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