SourceDirect has been retain to search for a System Administrator for our IT client in the MSP Space.
In this role you will have the opportunity to provide a wide variety of system administrative and support services to our client's customers and internal teams.
Primary Duties and Responsibilities:
- Monitors network for alarms or certain conditions that may require special attention to avoid impact on the network’s performance. Tier 3 support for Service Desk escalations.
- Recommends, develops, and implements process improvements to ensure system performance, availability and clear guidelines for team members.
- Develops and maintains an in-depth working knowledge of customer products and services to be able to troubleshoot, create updated policies or procedures and own the client project life cycle.
- Mentor, coach, develop and train service desk members to increase their technology and customer service skill sets to support, maintain and enhance client requests and needs.
Requirements:
- Minimum of 2 years in a systems administrator or similar role and project management experience
- Minimum of 3 years of experience in a direct customer facing role
- Preferred IT certifications/training: Microsoft (MCP, MCSA, or MCSE), Citrix (CCEA or CCIA), SonicWall (CSSA), Cisco (CCNA), VMware (VCP), Fortinet (NSE4), Veeam (VMCE), Meraki
- Systems experience: MS Active Directory, Exchange 2010/2013, SQL databases, VMware/vCenter, Citrix XenApp/XenDesktop, group policy management
- Networking experience: Meraki, Cisco, firewall (FortiGate and CiscoASA), Citrix NetScaler, TCP/IP protocol, IP addressing, VPN, networking design, SSL certificates
- Public/private cloud technologies like Office 365, Google apps, etc.
- Ability to configure and maintain firewalls, switches, wireless access points, physical servers, storage systems (RAID, iSCSI, etc.), UPS
- Backup solutions and methodology (local and offsite replication)
- Experience configuring and supporting client operating systems Microsoft Windows and Mac OS X
- Experience with iOS and Android (mobile devices and tablets)
- Preferred but not required: Bachelor's degree, cloud migration experience, Linux administration