Information Technology Associate (Remote, 30% travel)

Our client is a technology consulting and IT managed service provider serving companies throughout the San Francisco Bay Area and now LA. Their clients span educational institutions, non-profits, healthcare, mission-driven businesses. IT can be a challenging job, but you’ll be able to work together to do good every day. Our client is proud to be a B-Corporation focused on making life better for our employees, their families, our clients, our community and our environment through performance, transparency, and accountability. 

Currently, our client is seeking a highly motivated IT professional for the position of Information Technology Associate for our field services team. In this role you will have the opportunity to provide a wide variety of on-site customer-facing IT help desk support services to Varsity customers. This position also requires the ability to work independently, use excellent judgment in time-sensitive situations, exceptional time-management skills, and the ability to adapt to changes as they arise. This position reports to the Director of Managed Services.

  • Primary Duties and Responsibilities:
  • 70% in the office remote role and 30% on the road
  • working on deployment projects, support ticketing to jira tickets
  • Open/Close technology support tickets in a courteous, efficient and effective manner. 
  • Detailed documentation of technical diagnostics and ticket resolution.  

Qualifications:

  • Minimum of 2 years in a technology service help desk or similar role
  • Minimum of 1 year of experience in a direct customer-facing role 
  • Systems experience:  MS Active Directory, Exchange 2010/2013, basic SQL databases, VMware/vCenter, Citrix XenApp/XenDesktop, group policy management
  • Networking experience:  Meraki, Cisco, firewall (FortiGate and CiscoASA), Citrix NetScaler, TCP/IP protocol, IP addressing, VPN, networking design, SSL certificates
  • Public/private cloud technologies like Office 365, Google apps, etc.
  • Ability to configure and maintain firewalls, switches, wireless access points, physical servers, storage systems (RAID, iSCSI, etc.), UPS
  • Backup solutions and methodology (local and offsite replication)
  • Experience configuring and supporting client operating systems Microsoft Windows and Mac OS X
  • Experience with iOS and Android (mobile devices and tablets)
  • Valid California driver's license and car insurance
  • Driving record in good standing
  • Authorization to work in the USA
  • Optional IT certifications/training:  Microsoft (MCP, MCSA, or MCSE), Citrix (CCEA or CCIA), SonicWall (CSSA), Cisco (CCNA), VMware (VCP), Fortinet (NSE4), Veeam (VMCE), Meraki 

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