Full-Time Customer Experience Agent

Customer Experience Agent
Seoul, Korea

Job Overview
We are seeking an outgoing, organized, and friendly customer service agents to join our growing team and provide top-notch service to our community. In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain Soko Glam’s reputation for high-quality service.

Responsibilities
Primary responsibilities include owning the bulk of customer inquiries submitted via all platforms.

  • Maintain updated knowledge of all company products and services in order to provide adequate education to customers
  • Provide information and instructions about relevant products and services
  • Make product and service suggestions to meet the customer’s specific needs
  • Field and promptly respond to all customer inquiries submitted via our website, The Klog, email, and other customer support portals
  • Perform community management on all social platforms (facebook, instagram, youtube, etc) by responding to direct messages to address customer needs and concerns
  • Obtain necessary information from customers to adequately follow up
  • Document important customer information for future reference
  • Collect and record customer feedback and information, and share that with appropriate departments and team members to ensure we are providing timely resolutions
  • Generate interest in new products or services via product and skincare knowledge and education
  • Foster and maintain relationships with customers to improve our retention rate
  • Complete other Customer Experience related projects and tasks as needed

Qualifications

  • High school diploma or equivalent work experience 
  • 1+ years of experience in a customer service-related role, preferably within the beauty industry
  • Excellent written and verbal communication skills (English fluency a must)
  • Outstanding interpersonal skills; ability to foster and maintain relationships
  • Organizational skills with the ability to manage numerous projects and priorities at once
  • Positive and service-oriented attitude
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Basic computer skills
  • High energy and flexible with ability to work collaboratively and cross-functionally in a constantly evolving entrepreneurial team environment
  • Proven problem-solving skills
  • Microsoft Office proficiency and ability to use data to make recommendations and infer findings 

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Soko Glam not to discriminate on the basis of race,color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.


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