Account Manager

Social Media Link
www.socialmedialink.com
POSITION TITLE: Client Success Manager
REPORTS TO: Vice President, Client Strategy
LOCATION: Hudson Yards, New York City
 
Social Media Link (SML) is the leading advocacy activation company that amplifies social media conversation for brands. Leveraging platforms like Facebook, Twitter, Instagram, YouTube and Pinterest to engage influencers and amplify consumer advocacy, we focus on delivering our partners the most powerful enterprise engagement and activation technology. SML makes it easy to foster impactful, authentic and trusted reviews and recommendations across social media, triggering action and amplifying the consumers voice and experience with a brand.
 
SML is proud to work with clients like Unilever, P&G, Church & Dwight, Nestle, Reckitt Benckiser, Pfizer, NBC, Heineken, Seventh Generation, Coty, bing, Kimberly Clark, Dr. Pepper Snapple Group and more.
 
As an early-stage and profitable marketing and software services company we are growing fast and are looking for folks who are passionate, innovative, fearless, and adaptable. SML offers a great company culture where employees have the opportunity to make an impact among a growing team of energetic people who work hard, help each other through collaboration, leveraging learning’s and having fun.
 
Position Summary
 
Social Media Link is looking for an experienced Account Manager to join our Client Success team. The ideal candidate has experience working directly with clients: CPG brand managers, promotion managers and their agencies, as well as a full grasp of the digital and social media landscape. Social Media Link offers marketers unique solutions to drive consumer engagement and brand advocacy across social media. 
 
This position will work directly with our brand clients using our Smiley360 community and our SaaS platform, Vesta, to manage and engage a brand-owned online community. Daily activities include on-boarding new clients, strategy planning, creating and deploying community activations (surveys, discussions, advocacy programs) on behalf of brand clients. This is an amazing opportunity for a motivated individual to help drive success and innovation for our fast-growing Vesta platform.
 
Responsibilities
 
  • Develop understanding of Social Media Link’s solutions, methodology and technology to help create strategies, tactics and best practices for client success (Smiley360 Clients & Vesta Clients)
  • Responsible for client success, providing key strategic directive and insights and assisting in the renewal process
  • Ability to shift between executional and strategic thinking, and enjoys both
big picture thinking, comprehending overall objectives and translate it into tactical solutions
  • Work in partnership with Sales, Insights, Tech and Product teams internally to represent the voice of the customer, foster flawless execution and interdepartmental workflow and collaboration
  • Handle day to day customer requests and issues thoughtfully and promptly, soliciting feedback
  • Manage community health and leverage ongoing learnings from our growing communities
  • Practice effective communication skills in person, on the phone and via email
  • Responsible for key customer success metrics
  • Limited travel to client locations
Requirements
 
  • 1-3 years of client-facing account management, project management and/or community management, pharma/OTC experience a plus
  •  Experience at an agency or SaaS company
  • Proven success with brand strategy planning and campaign execution
  • Experience managing multiple projects at once under tight deadlines
  • Excellent grasp of social media channels and influencer/advocacy marketing
  • Experience growing strong client relationships that show comprehensive understanding of business needs
  • Strong written and verbal communication skills
  • Ability to quickly establish respect and trust
  • Exceptional project management skills, with strong performance in planning, setting expectations and meeting commitments
  • High energy; highly productive with strong self-starter initiative
  • Ability to work with cross-functional teams and interact with senior executives
  • Thrives in a fast paced, evolving environment
  • Strong business acumen and moral compass
  • A problem solver that gets stuff done
 
Education, Certificates, Licenses, Registrations
  • BA/BS Degree preferred
 
At SML we offer great benefits:
  • Competitive compensation
  • Health Care – Health insurance, dental insurance
  • Career advancement
  • Generous Vacation policy
  • Happy hours and snacks
  • Sunny and bright offices in Hudson Yards
  • 401K fully vested matching plan which you can enroll in after 30 days of employment
 
SML has built an environment that provides our employees with the opportunity to achieve great personal and corporate success. Our management team has confidence in our employees and empowers them to think on their feet, make decisions, and deliver results that contribute directly to our bottom line. Come join us.

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