Onboarding Manager for North America

It’s official, Digital spend has finally surpassed traditional TV investment across the globe and within this ecosystem, Social Media monetization is a serious conversation at the heart of every organization. With the exponential growth of valuable content displayed on social media, the appetite for Socialbakers solutions has never been more apparent. Socialbakers has grown from a small start up to an internationally recognized partner for the top Fortune 500 companies spread across 15 offices world-wide. To continue on our expansion mission and keep up with the market demand, Socialbakers is expanding its sales team in the region based in our New York office.

This dynamic role will be responsible for managing and executing the design, development, and deployment of training and development programs as well as the technical onboarding of all entry-level/new clients in the given region. The position requires an individual with a passion for making a difference and influencing growth. A strong affinity for building relationships and understanding the importance of strong customer service and value proposition is essential. This position involves interaction and collaboration with sales (50% of the time), operations, and account management.

Key Responsibilities

  • Design & develop training, onboarding schedules and processes for Socialbakers' clients, assess the on-going training requirements and needs of clients in our portfolio
  • Work closely with sales to provide expertise and consultancy on our products, give the prospect a full understanding of the product and its capabilities
  • Work collaboratively with marketing and technology departments to execute sales strategy as the firm introduces enhancements to existing solutions and/or releases new products and be the liaison between product and sales to funnel all queries, questions, and enhancements to the product teams
  • Lead all internal trainings on product upgrades, new releases, and enhancements, provide the team with the latest platform updates on a regular basis
  • Monitor client health metrics, detect 'sick' clients and work with the Account Owners to execute an effective retention strategy to prevent loss
  • Follow up on current and recently won clients with the Account Owner, to ensure that every single user understands the value of the product they have invested in, and build relationships with clients and internal stakeholders to grow and retain new business
  • Act as an industry expert in all matters relating to social media, and relate this knowledge and passion to our clients
  • Serve as a brand enthusiast for Socialbakers' suite of products and solutions and bring your thinking, strategies, and ideas to advance our company's values, unique culture, and vision for the future

Skills & Qualifications

  • Experience with consulting and training marketing professionals
  • 2-5 years of social media or digital experience operating within web technologies, SaaS, online media or innovative online product environment 
  • Professional level of English is a must
  • Experience in working with people of different seniority levels - small business owners, marketers, and executives
  • Superior communications and presentation skills
  • A sharp focus on your goals, the ability to advance the vision of the department 
  • Street smarts, emotional intelligence, powerful work ethic and competitive drive to be the best
  • Tons of energy, passion, humor, compassion, and enthusiasm

We Offer

  • Work in a global company with startup culture
  • Work on the biggest brands in the heart of Manhattan 
  • International, fast paced and rapidly growing environment
  • Possibility to learn new technologies and encourage new ideas 
  • Opportunity to become a part of a smaller team with very friendly atmosphere and great work environment
  • High level of responsibility and flexibility
  • Opportunity for other professional growth and development 

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