Front Desk Agent

  • $12.00/hour
  • Front Desk Agent 

    Job Summary
    Alta’s newest luxury lodge is hiring full and part-time Front Desk Agents for both our current summer season and upcoming winter season. We are looking for hardworking folks who can provide excellent customer service to our guests while navigating a variety of computer programs. These positions require self-motivated individuals who are able to work independently with little assistance in performing basic front desk tasks such as checking guests in and out, reconciling accounts, communicating with housekeeping, and responding to guest needs. 

    Join the Snowpine team and enjoy working at the top of Little Cottonwood Canyon, the home to over 500 inches of snow annually! If you have a passion for customer service and spending time in the mountains, please send us your resume.

    Responsibilities and Duties
    • Welcome hotel guests upon arrival and throughout the duration of their stay
    • Register and process guests at check-in and check-out
    • Ensure proper credit card and contact information is on file for each reservation
    • Post guest and room charges, record receipts and maintain guest folios
    • Provide information about our hotel and amenities, as well as general area and ski area information
    • Sell ski area lift tickets
    • Ensure proper programming of guest room keys and ski locker keys
    • Complete all daily duties (as assigned by check-list and on-shift manager) in a timely manner 
    • Help maintain the lobby area; including regular stocking, cleaning, and upkeep of the coffee/water station as well as common lobby areas
    • Accommodate guest requests
    • Work with a variety of computer programs
    • Communicate regularly with other hotel departments: i.e. housekeeping to ensure cleanliness/readiness of guest rooms
    • Act as a liaison between the Snowpine Lodge and the general public; assist and direct incoming guests, visitors, vendors, deliveries, etc. 
    • Assist in resolving any guest conflicts
    • Stay up-to-date on weather conditions
    • During the winter months, assist with executing interlodge protocol
    • As a member of the Front Desk staff, all agents are expected to perform a variety of tasks, such as: answering lodge phone, maintaining a clean and organized front desk area, promoting hotel services, and more
    • Communicating any incidents or pertinent information to co-workers and managers is key
    • Perform all tasks in a professional, efficient, and friendly manner
    • All employees are expected to meet The Snowpine Lodge personal appearance and uniform standards 

    Skills
    • Proven outstanding customer service
    • Ability to multitask and work independently
    • Ability to react and remain calm in an emergency situation
    • Ability to manage priorities and time efficiently 


    Experience
    • 1+ years of hotel experience preferred
    • Experience working with a Property Management System preferred 
    • High School Diploma or GED required
    • Bachelor’s Degree preferred

    Compensation
    • On-site housing is available on a limited basis
    • Full-time seasonal or year-round employees are eligible for a ski pass benefit at Alta Ski Area
    • Employee meals provided in the winter season
    • Salary starting at $12.00/hour

    We have positions to fill immediately as well as for the upcoming winter season!





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