ATM/Alarm Technician

ATM/Alarm Technician

Preserve the good condition and functionality of Equipment, materials, etc. serviced by Smith Hamilton, Inc. Perform maintenance tasks of great variety such as cleaning, equipment installations, wiring, etc.

A Technician is a thorough professional with a practical mind and attention to detail. The ideal technician will be able to work autonomously, or in a team responsibly by observing all health and safety guidelines. The goal is to maintain customer relationships and satisfaction.

Responsibilities

  • Start to finish ownership of assigned service calls
  • Represent Core Values, Vision, and Mission of Smith Hamilton, Inc. and built the Smith Hamilton brand
  • Maintain personal relationships with customers
  • Service, repair, install, maintain all equipment required by customer (eg. safes, vaults, atms, mechanical locks)
  • Inspect alarm systems and conduct repairs when needed
  • Conduct general upkeep procedures and other tasks as assigned (painting, carpentry etc.)
  • Care and maintenance of supplied vehicle (eg. oil changes, tire rotations), and general appearance, coordinating with supervisor when necessary
  • Maintain proper inventory of parts, tools, and contract equipment
  • Seek educational opportunities of industry, equipment, practices, licensing, and customer service
  • Effectively enter accurate data in service management system
  • Accurately report time, expenses, mileage, etc. in a time effective and consistent manner based on company protocols

Requirements

  • Proven experience as technician
  • Basic understanding of electrical, pneumatic, and other systems
  • Knowledge of general maintenance processes and methods
  • Working knowledge of tools, common appliances and devices
  • Manual dexterity, problem-solving, and troubleshooting skills
  • Good physical condition and strength with a willingness to work overtime
  • High school diploma or equivalent
  • Ability to work in extreme heat, cold, heights, and other uncomfortable conditions as necessary
  • Ability to use ladder
  • Ability to lift/move 50 pounds
  • Valid driver's license and clean driving record
  • Workable knowledge of iPhone, Windows based operating systems, and SalesForce are preferred
  • Occasional overnight travel
  • Ability to pass background check
  • Ability to obtain necessary local / state / federal security clearance and licensing
  • Report to Lead Technician, Service Manager, or Operations Manager per region
  • Provide support as a member of the Smith Hamilton team as needed

* Locksmith Specialty
  • Train technicians on locksmithing skills
  • Maintain special vendor / supplier relationships
** ATM Specialty
  • Primarily ATM calls and first-level support and maintenance of ATM fleet

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