Preserve the good condition and functionality of Equipment, materials, etc. serviced by Smith Hamilton, Inc. Perform maintenance tasks of great variety such as cleaning, equipment installations, wiring, etc.
A Technician is a thorough professional with a practical mind and attention to detail. The ideal technician will be able to work autonomously, or in a team responsibly by observing all health and safety guidelines. The goal is to maintain customer relationships and satisfaction.
Responsibilities
- Start to finish ownership of assigned service calls
- Represent Core Values, Vision, and Mission of Smith Hamilton, Inc. and built the Smith Hamilton brand
- Maintain personal relationships with customers
- Service, repair, install, maintain all equipment required by customer (eg. safes, vaults, atms, mechanical locks)
- Inspect alarm systems and conduct repairs when needed
- Conduct general upkeep procedures and other tasks as assigned (painting, carpentry etc.)
- Care and maintenance of supplied vehicle (eg. oil changes, tire rotations), and general appearance, coordinating with supervisor when necessary
- Maintain proper inventory of parts, tools, and contract equipment
- Seek educational opportunities of industry, equipment, practices, licensing, and customer service
- Effectively enter accurate data in service management system
- Accurately report time, expenses, mileage, etc. in a time effective and consistent manner based on company protocols
Requirements
- Proven experience as technician
- Basic understanding of electrical, pneumatic, and other systems
- Knowledge of general maintenance processes and methods
- Working knowledge of tools, common appliances and devices
- Manual dexterity, problem-solving, and troubleshooting skills
- Good physical condition and strength with a willingness to work overtime
- High school diploma or equivalent
- Ability to work in extreme heat, cold, heights, and other uncomfortable conditions as necessary
- Ability to use ladder
- Ability to lift/move 50 pounds
- Valid driver's license and clean driving record
- Workable knowledge of iPhone, Windows based operating systems, and SalesForce are preferred
- Occasional overnight travel
- Ability to pass background check
- Ability to obtain necessary local / state / federal security clearance and licensing
- Report to Lead Technician, Service Manager, or Operations Manager per region
- Provide support as a member of the Smith Hamilton team as needed