Service Desk Analyst

Responsibilities include but are not limited to the following:

  • First responder to all tickets and ensures that each ticket is assigned or escalated to proper personnel
  • Assist users with any hardware or application problems via the ticketing system
  • Configure and distribute new hardware
  • Maintain manual portion of inventory (accounting for new hardware, returned hardware, and changed hardware)
  • Assist with server and desktop patching
  • Respond to virus scan and security alerts on desktops and workstations


  • 1 to 2 years of IT help desk related experience
  • Experience with the following technology:
  • Microsoft Windows 7/8/10,
  • Windows Server 2008 and 2012
  • Outlook 2010, Exchange 2010
  • Microsoft Office 2010/365, Active Directory Services,
  • DHCP configuration and troubleshooting,
  • Windows networking and sharing services,
  • Microsoft SQL server basics,
  • Trend Micro Enterprise Virus Scan (or comparable equivalent), Cisco or HP Networking experience,
  • ImageRight experience a plus (not required)
  • Insurity PD experience a plus (not required)


  • Help desk: 1 year (Required)

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