IT Service Technician

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Job Description:

Our company currently has an opportunity for a professional and experienced individual to fill the role of IT Service Technician in the Wilkesboro area. The technician will be the main point of contact for our clients who are experiencing computer issues. If you have experience in providing on-site hardware replacements on various IT equipment, this can be a great opportunity for you! This job is perfect for the technician who can work under minimal supervision, enjoys working with customers, and enjoys working in the field.
We are looking for reliable, hardworking individuals, who have the ability to self-manage, and love what they do. This is a great opportunity to get more experience as a technician as well as further your abilities through the certifications that we can provide at no cost to you! You will have the opportunity to set your availability, plan out your routes, and perform computer hardware repairs. This is ideal for people who have availability during standard business hours to earn some extra income!
The technician performs duties associated with installing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end document processors at customer sites, Infrastructure Managed Services (IMS) environments and/or depot locations, and may be directed by Help Desk, Service Desk or script using standard methods, techniques and tools. Assignments range in complexity from basic troubleshooting and repair to more difficult device repair.

*Key Responsibilities
  • Position may perform activities in a directed workforce environment handling DTS and legacy calls on a wide range of equipment.
  • Takes routine service calls and performs basic installations.
  • Provides hardware break-fix, troubleshooting, hardware component replacement.
  • Supports low-end document processing products.
  • Performs installs, moves, adds and changes in a client environment.
  • May provide basic deskside support of personal computers and associated software.
  • Handles basic, non-complex products and/or problems.
  • Maintains a high degree of professionalism in actions, demeanor, and dress.
  • Ensures customer satisfaction throughout.
*Required Qualifications:
  • Must have experience/knowledge of PC, laptop, server, and tablet hardware repair.
  • Must have prior field experience.
  • Must be willing to get certified in new information and skills.
  • Must be authorized to work in the United States.
  • Must be a local candidate and be available for immediate hire.
  • Must have a valid driver license and reliable transportation.
  • Must take and pass a comprehensive background check to include 7 year criminal history.
  • Must be able to carry and/or lift tools, kits or parts of up to 50-75 lbs.

*Must have ONE of the following basic qualifications:
  • A+ Certification
  • 2 year (or greater) degree in electronics or computer technology.
  • High school diploma or GED with at least 2 years of PC hardware repair experience in a customer field environment.
  • Previous military experience in an electronics related field.
  • Excellent customer service skills and a desire to achieve high levels of customer satisfaction.
  • Must have an ability to work with minimal immediate supervision.
  • Ability to organize and prioritize service calls in consultation with SDC in order to meet the overall needs of our customers and Service Level Agreements.
  • Ability to follow necessary documentation, call closure and parts tracking processes and procedures.
  • Ability to document and maintain accurate time and mileage records.
  • Dell certifications preferred. If you don’t have them, we can get you certified!

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