Delivery Manager - West

Simplus is a Platinum Salesforce Consulting Partner and the leader in Salesforce Quote-to-Cash implementations. We are looking for candidates who can challenge the status quo, resolve tough problems, and make complex things, simple.

As a member of Simplus we all have three (3) primary responsibilities:

  • Be a critical thinker: solve tough problems for the world’s biggest brands, work together, and be relentless in ensuring successful outcomes for clients.
  • Be a steward: look after each other and the company on our collective journey to success by being accountable, doing the right thing, and promoting a caring corporate culture.
  • Be an underdog: be determined, crafty, spirited, resilient, and tenacious. Challenge conventional wisdom and refuse to take no for an answer.

 
As a Delivery Manager, you will have responsibilities as well, including:

  • Working closely with our Sales team within a region being introduced at the scoping and solutioning stage so they can start to build trust and rapport with clients 
  • Developing account growth plans and strategies for existing Customers in collaboration with sales 
  • Maintaining customer touchpoint with accounts between engagements
  • Ensuring the appropriate project team is defined whilst managing and mitigating staffing risks
  • Transitioning clients smoothly from the sales process to the delivery team including; SOW reviews, defining project roles and responsibilities for kick off, and facilitating kick off preparation
  • Maintaining an active role on projects in a project oversight role including; having a proactive engagement with the customer, serving as an escalation point, ensuring compliance and quality delivery, and controlling billable and non billable time.
  • Leading and overseeing the sales support process from delivery perspective 
  • Managing a team of individuals that may include both direct and indirect reports; ensuring you understand individual development goals and how they will obtain them 
  • Ensuring teams are aligned to practice initiatives and supporting KPI/Metric attainment 


To be successful, the Delivery Manager must have team leadership experience and have worked in a fast paced consulting environment. 

 


Required skills:
  • Experience managing team of 4 - 12 members
  • Experience in managing matrix teams on enterprise level projects
  • Strong verbal communication skills to speak to customers and delivery team members daily as well as good written communication skills
  • Proven ability to establish themselves as trusted advisor to customer
  • Proven ability to demonstrate leadership and have meetings with customers at the executive level
  • Experience identifying opportunities to grow with clients needs
  • Experience participating in the sales process to scope and help sell the value of Delivery Services

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