Engagement Manager - New York & Bay Area

Roles & Responsibilities

Relationship Management
  • Build, deepen and broaden client relationships at senior executive levels in conjunction with onsite/offshore program managers of our clients. Understand client business and propose data engineering & analytical solutions to institutionalize analytics across client organizations
  • Interface with clients, represent clarity at client meetings with a goal of increasing face time with senior executives and decision makers. Lead proposal and statement of work (SOW) development including defining business objectives, solution approach, scope, deliverables, client responsibilities, staffing roles, pricing, and risk mitigation
  • Proactively identify potential issues and drive resolution to avoid client impact and facilitate continuous improvement
  • Leverage ideas across clients and domains to spot opportunities and generate revenue and engagement. Play the trusted advisor role in accelerating client business, spot new opportunities of collaboration with Fractal
  • Ownership of the P&L of the client accounts managed. Present the performance of the accounts.

  • This will be measured against:
    • Revenue growth for the account
    • Client feedback (account and individual)
Delivery Management
  • Responsible for managing multiple consulting and analytics engagements with a team of Project Managers and Business Consultants (onsite/offshore)
  • Prioritize multiple objectives in order to achieve the highest levels of client satisfaction and targeted financial results
  • Team management to ensure appropriate people staffing, utilization and quality assurance
  • Work with the team to define the analyses approach, and proactively review client deliverables prior to sharing with the client
  • Define standard metrics and KPIs for clients and establish processes to measure them
Business Development
  • Work closely with the business development team in making client pitches, acquiring new clients and in developing new solutions including other verticals

Key skills
  • 5-8 years experience in the account management in IT or Analytics services sector, with a large part being in front of the client and managing the engagement.
  • Possess strong analytical/ logical thinking skills and clarity of thought
  • Ability to communicate clearly and present to senior leadership/executives
  • Demonstrate thought leadership and question and push boundaries, and inspire innovative action
  • Leverage communication to inspire others. Exhibit a commitment to being a team player with a flexible can do attitude and strong interpersonal skills
  • Demonstrate the knowledge, skills and abilities concerning global business fundamentals, business models, ethics, competitive analysis and cross-cultural/geographical sensitivities

Want to apply later?

Type your email address below to receive a reminder

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field
Error
Error
insert_drive_file
insert_drive_file