Client Success Manager - East

Client Success Manager

About Us

At Showroom Logic, we strongly believe in the 4 T’s: Transparency, Technology, Targeting & Team. You might even say that we are a little obsessed, and we wouldn’t argue with you. We obsess over excellence and we challenge our team members everyday to move the needle by embracing change, working as a team, deploying technology-first solutions, and maintaining transparency to build trust within our teams and with our clients. The Senior CSM should also act as a coach and mentor to the CSMs and may be responsible for greater quantities of accounts or high profile client relationships. 

We are looking for innovative and strategic thinkers, tech enthusiasts, and marketing buffs who are ready to join one of America’s fastest growing privately held companies since 2013! We’re taking it to the next level and if you’re highly motivated and looking for opportunities for growth,  you’re going to want to be a part of it.

Job Description

As a Client Success Manager you are focused on building client relationships, account growth and retention, and the strategic optimization of accounts. The CSM’s primary responsibilities include analyzing data, developing and implementing marketing strategies, identifying opportunities and communicating results and recommendations to clients. As a trusted digital media advisor, the CSM consults regularly with clients and provides account support. 

This vital role is key to delivering top notch customer service and maintaining excellent relationships with our clients. You will also work closely with our award-winning teams and technology, providing valuable input and feedback to help us continue to develop our products,  improve our business and grow our client base.

Responsibilities include:

  • Developing rapport and building strong relationships with clients
  • Assisting in activating and launching new clients
  • Analyzing data to evaluate the performance of digital marketing campaigns
  • Developing strategic plans and recommendations and presenting these to clients
  • Implementing strategic adjustments & optimizations to digital campaigns 
  • Scheduling and hosting monthly account performance reviews with clients
  • Managing client’s monthly advertising budget and allocation across digital campaigns
  • Presenting information to clients clearly and educating on technical topics
  • Syncing regularly with sales reps to ensure alignment on shared accounts
  • Communicating frequently with direct supervisor about account obstacles & challenges
  • Identifying and closing upsell opportunities within existing accounts
  • Maintaining good record keeping of accounts in CRM
  • Attending & Participating in all team meetings, trainings, and feedback sessions
  • Submitting internal technical, service or feature requests

Basic Qualifications:

  • 2+ years of exp. in account management, customer service or a related client-facing role
  • Strong Analytical thinking
  • Accuracy and thoroughness with great attention to detail
  • Excellent time management skills and efficiently handles competing priorities
  • Strives to increase productivity
  • Strong problem solving abilities and creative thinking
  • Sound and accurate judgement
  • Able to manage difficult or emotional customer situations
  • Excellent communication skills; written, verbal, and interpersonal (dynamic, strong relationship builder)
  • Able to work well both independently and as part of a team/group
  • Strong work ethic and highly motivated
  • Persistent and able to overcome obstacles
  • Able to take calculated risks to accomplish goals
  • Goal-oriented and focused on quality of results
  • Takes accountability and ownership of his/her own work
  • Assesses own strengths and weaknesses and strives to build knowledge and skills
  • Gives and welcomes feedback
  • Professionalism and a positive attitude
  • Adaptable and able to handle frequent change in a fast paced environment

Preferred Qualifications:

  • Bachelor’s degree
  • 4+ years of experience in account management, customer service or a related field
  • 2+ years Advertising / Marketing or Automotive Industry experience
  • Current Google AdWords, Google Analytics & Bing Ads certifications
  • Experience with virtual demonstration software (GoToMeeting, Zoom, etc.)
  • Advanced Microsoft Excel Skills
  • Proficient with Microsoft Word and Powerpoint

What we are offering:

  • Professional development & fully paid training, including in-house visits from Google & Bing 
  • Competitive compensation plan (base salary + performance incentives)
  • A dynamic working environment for a high-growth company
  • Immediate benefits (health, dental, vision) plus 401K and much more!
  • Opportunities for advancement with one of America’s Fastest Growing Privately Owned Companies since 2013