Account Manager (ShopBack GO)

ABOUT US
 

CREATING A WORLD OF SMART SHOPPERS

ShopBack is a digital loyalty and discovery platform, with a clear mission to create a world of Smarter Shoppers. ShopBack has big ambitions and is currently growing strong in 7 countries - Singapore, Malaysia, Indonesia, Philippines, Taiwan, Thailand & Australia. We are a passionate team that wants to drive innovation and build a product that we love and are all proud of!

ShopBack's eCommerce loyalty & discovery platform currently powers Taobao, Expedia, Lazada, ZALORA and more than 1,300 eCommerce merchants. We now provide cash rebates to over 6 million users and are focused on growing and dominating the landscape.

We have global ambitions and are up against international incumbents in a rapidly emerging field! We are expanding our existing team and are looking for passionate talent across APAC to be part of this exciting journey. If you are inspired to take up new challenges and leave a mark on the eCommerce landscape, then come and be part of our growing ShopBack team in Singapore!

To know more about our team and culture: Click here

Job description:

  • Ensure smooth onboarding process for all signed partners
  • Cultivate strong long-standing business-client relationships through regular check-ins and by analyzing performance metrics, understanding clients’ objectives and subsequently suggesting promotional support
  • Assist with clients’ requests or issue escalations as needed
  • Collaborate with and support business development team to identify and grow opportunities
  • Working closely with other functional teams spanning across marketing, business development, operations and product, for campaign planning and execution, to ensure success of clients’ businesses
  • Generate clients’ feedback for product feature improvements

Requirement:

  • Experience in account management is a plus, preferably in F&B, hospitality, or lifestyle industry, with strong performance record
  • Strong interpersonal skills with good analytical skills
  • A self-starter and motivated individual with can’t-is-not-an-option attitude. A problem-solver who’s not discouraged by failure or mistakes
  • Must be able to multitask under pressure while maintaining high level of accuracy of the work
  • Passionate about being part of special projects team that wants to make a meaningful impact in the region!

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