Marketing Operations Executive

ABOUT US
 

CREATING A WORLD OF SMART SHOPPERS

ShopBack is a digital loyalty and discovery platform, with a clear mission to create a world of Smarter Shoppers. ShopBack has big ambitions and is currently growing strong in 7 countries - Singapore, Malaysia, Indonesia, Philippines, Taiwan, Thailand & Australia. We are a passionate team that wants to drive innovation and a build a product that we love and are all proud of!

ShopBack's eCommerce loyalty & discovery platform currently powers Taobao, Expedia, Lazada, ZALORA and more than 2,000 eCommerce merchants. We now provide cash rebates to over 10 million users and are focused on growing and dominating the landscape.

We have global ambitions and are up against international incumbents in a rapidly emerging field! We are expanding our existing team and are looking for passionate talent across APAC to be part of this exciting journey. If you are inspired to take up new challenges and leave a mark on the eCommerce landscape, then come and be part of our growing ShopBack team in Malaysia!

To know more about our team and culture: Click here

Responsibilities
  •  Assisting with onboarding merchants onto the platform through end-to-end planning and preparation of outlet storefront. 
  • Assisting Account Managers by responding promptly to merchant queries.
  • Being involved in the end-to-end setup of campaigns, driving and facilitating the campaign operations, including bonuses and reward vouchers.
  • Assisting with merchant-related customer service queries.
  • Constantly seeking to improve and streamline operational processes.

Requirements
  •  1-3 years experience in an Operations role.
  • Process-oriented mindset and passionate about optimisation and automation.
  • Able to interface and communicate effectively with internal and external stakeholders.
  • Hardworking, resourceful, detail-oriented and able to work independently.
  • Experience using Excel, or able to learn it quickly.
  • High drive and ownership on process improvements.
  • Strong entrepreneurial spirit.

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