Operations Executive (Coupons Service)

ABOUT US

CREATING A WORLD OF SMART SHOPPERS

ShopBack is a digital loyalty and discovery platform, with a clear mission to create a world of Smarter Shoppers. ShopBack has big ambitions and is currently growing strong in 7 countries - Singapore, Malaysia, Indonesia, Philippines, Taiwan, Thailand & Australia. We are a passionate team that wants to drive innovation and build a product that we love and are all proud of!

ShopBack's eCommerce loyalty & discovery platform currently powers Taobao, Expedia, Lazada, ZALORA, and more than 2,000 eCommerce merchants. We now provide cash rebates to over 10 million users and are focused on growing and dominating the landscape.

We have global ambitions and are up against international incumbents in a rapidly emerging field! We are expanding our existing team and are looking for passionate talent across APAC to be part of this exciting journey. If you are inspired to take up new challenges and leave a mark on the eCommerce landscape, then come and be part of our growing ShopBack team in the Philippines!

To know more about our team and culture: Click here

About the role

An Operations Executive at ShopBack will thrive in a fast-paced learning environment with many opportunities to learn and own self-led projects. You will support the Operations team to ensure that our customers get the best coupons and that tracking with our merchant partners is as accurate as possible. As ShopBack works with various networks/merchants, there are currently various processes in place with various levels of involvement from Merchant Operations throughout this process.

Responsibilities

Merchant Ops:
  • Assist with on-boarding merchants onto the extension
  • Respond promptly to questions from merchants
  • Run test orders to ensure proper tracking of commission and cashback
  • Assist with troubleshooting breaks in commission reporting
  • Assisting with merchant-related customer service queries
  • Constantly seeking to improve and streamline operational processes.

Coupon Aggregation:
  • Set up processes to procure such coupons
  • Cross checking the legitimacy of the coupons
  • Ensure timely refresh or replenishment of such coupons
  • Verification of the terms of these coupons
  • Build script and work with product to reduce manual work on the operations described above.

Merchant Account Management:
  • Working with the local merchants teams to get exclusive coupons
  • Support Operations & Merchants Development teams in cases of coupons related rejection.

Requirements

  • 1-3 years experience in an Operations role
  • Process-oriented mindset and passionate about optimisation and automation
  • Able to interface and communicate effectively with internal and external stakeholders
  • Hardworking, resourceful, detail oriented and able to work independently
  • Experience using Excel, or able to learn it quickly
  • High drive and ownership on process improvements
  • Strong entrepreneurial spirit and eager to join the e-commerce industry

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