Operations Executive (ShopBack GO)

About Us

CREATING A WORLD OF SMART SHOPPERS

ShopBack is a digital loyalty and discovery platform, with a clear mission to create a world of Smarter Shoppers. ShopBack has big ambitions and is currently growing strong in 8 countries - Singapore, Malaysia, Indonesia, Philippines, Taiwan, Thailand, Australia & Vietnam. We are a passionate team that wants to drive innovation and build a product that we love and are all proud of!

ShopBack's eCommerce loyalty & discovery platform currently powers Taobao, Agoda, Lazada, ZALORA and more than 1,300 eCommerce merchants. We now provide cash rebates to over 17 million users and are focused on growing and dominating the landscape.

We have global ambitions and are up against international incumbents in a rapidly emerging field! We are expanding our existing team and are looking for passionate talent across APAC to be part of this exciting journey. If you are inspired to take up new challenges and leave a mark on the eCommerce landscape, then come and be part of our growing ShopBack team! 

To know more about our team and culture: Click here

Responsibilities

Finance Operations
  • Verify and ensure data integrity and accuracy from External Partners within Internal system 
  • Validation/ reconciliation of merchants' Transaction Reports
  • Investigate and resolve any disputed transactions from customers or merchants
  • Follow up via various channels to delinquent accounts, make payment arrangements, and document collection efforts timely
  • Work closely with Finance and various stakeholders in order to identify areas for improvements and develop SOP 

Merchant Operations
  • Assist with integration for new merchants in terms of lead generation, market insights and facts finding
  • Correspond with External parties (mainly Visa and Mastercard) and Internal parties to streamline on-boarding process of merchants 
  • Investigate any issues that may arise and work collaboratively across the organization with External and Internal stakeholders to troubleshoot 
  • Constantly seek to improve and streamline operational processes to achieve greater efficiency and effectiveness of the team

Requirements

  • 1-3 years experience in an Operations role
  • Self-starter, motivated and have a passion for working in a fast-paced e-commerce industry
  • Extremely detail oriented and have strong analytical skills with the proper use of Excel
  • Process oriented mindset and passionate about optimization and automation
  • Ability to interface & communicate with stakeholders and Product Development teams
  • Positive can-do attitude and willingness to help out on any request as needed
  • Proficient in Salesforce platform is a plus

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