Ad Operations

About US


ShopBack, the #1 rewards and discovery platform in Asia-Pacific, enables shoppers across the region to shop ‘The Smarter Way”. It is a one-stop rewards and discovery platform for users to earn cashback, while delivering performance-based marketing to merchants. First launched in Singapore in 2014, ShopBack has since expanded its reach to Malaysia, Indonesia, the Philippines, Thailand, Taiwan,  Australia, and more recently, Vietnam and Korea. In Singapore, the company has also extended its service offering with ShopBack GO, an app-based rewards platform for in-store shopping, dining, and entertainment. We are a passionate team that wants to drive innovation and build a product that we love and are all proud of!

ShopBack partners with over 3,000 merchants including Taobao, Expedia, Shopee, ZALORA to reward its users with cashback across a wide range of categories including general merchandise, travel bookings, fashion, health and beauty, groceries, and food delivery. To date, US$100m in cashback has been awarded to our over 20 million users.

We have global ambitions and are up against international incumbents in a rapidly emerging field! We are expanding our existing team and are looking for passionate talent across APAC to be part of this exciting journey. If you are inspired to take up new challenges and leave a mark on the e-commerce landscape, then come and be part of our growing ShopBack Family!

To know more about our team and culture: Click here 


  • Set up and manage display campaigns and promotions for ShopBack Malaysia’s key advertising inventories on the web and app
  • Ensure full delivery and improving performance across all display campaigns and promotions on a daily / weekly / monthly basis
  • Run campaign delivery / performance reports
  • Respond to any adops-related client / agency queries (eg. creative spec queries, reporting and tracking queries etc.)
  • Troubleshoot any advertisement technical issues (eg. ad serving tag issues / tracking issues etc.)
  • Manage third party reporting discrepancies
  • Liaise internally and with external partners regarding any ad-related technical issues
  • Run advertising inventory performance forecasts and pricing recommendations
  • Assist the ad sales team with reports / tasks (campaign reports; inventory forecast reports; sell-through reports)
  • Assist with updating display documents if necessary (sales presentations, creative spec documents etc.)
  • Set up and manage internal marketing / house ad campaigns
  • Experience trafficking, managing and optimising display campaigns
  • Experience with Google Analytics (and any other such web tracking analysis tools)
  • Experience working with other publisher platforms / networks (eg. Google AdExchange / Google AdSense)
  • Ability to fluently speak and read Chinese


  • 1-3 years of experience in an advertising operations role, either within the publisher environment or media agencies
  • Experienced in trafficking, managing and optimising display campaigns
  • Experience using Excel/Sheets, or able to learn it quickly with confidence in interpreting raw data  and numbers
  • Able to interface and communicate effectively with internal and external stakeholders
  • Hardworking, resourceful, detail oriented and able to work independently
  • High drive and ownership on process improvements
  • Not afraid with uncharted territory/ always open to explore something foreign and new. Can't-is-not-an-option attitude. Not discouraged by failure or mistake

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