Operations and Key Account Manager (Internship)

ABOUT US
 

CREATING A WORLD OF SMART SHOPPERS

ShopBack is a digital loyalty and discovery platform, with a clear mission to create a world of Smarter Shoppers. ShopBack has big ambitions and is currently growing strong in 7 countries - Singapore, Malaysia, Indonesia, Philippines, Taiwan, Thailand & Australia. We are a passionate team that wants to drive innovation and build a product that we love and are all proud of!

ShopBack's eCommerce loyalty & discovery platform currently powers Taobao, Expedia, Lazada, ZALORA and more than 1,300 eCommerce merchants. We now provide cash rebates to over 6 million users and are focused on growing and dominating the landscape.

We have global ambitions and are up against international incumbents in a rapidly emerging field! We are expanding our existing team and are looking for passionate talent across APAC to be part of this exciting journey. If you are inspired to take up new challenges and leave a mark on the eCommerce landscape, then come and be part of our growing ShopBack team in Singapore!

To know more about our team and culture: Click here

Responsibilities

1. Operations

  • Be part of the SBGO team in driving our business development efforts in a strategic project
  • Assist with the end-to-end set-up and work with various internal and external parties to ensure that all functional processes (Finance/Marketing/Technical etc.) are set in place before project is live
  • Drive the operational relationships that we have with external parties, ensuring the right information is sent in a timely and accurate manner
  • Constantly seek to improve and streamline operational processes to achieve greater efficiency and effectiveness of the team
  • Troubleshoot any operational issues that may arise 

2. Key Account

  • Ensure smooth onboarding process for all signed partners
  • Cultivate strong long-standing business-client relationships through regular check-ins and by analyzing performance metrics, understanding clients’ objectives and subsequently suggesting promotional support
  • Assist with clients’ requests or issue escalations as needed
  • Collaborate with and support business development team to identify and grow opportunities
  • Working closely with other functional teams spanning across marketing, business development, operations and product, for campaign planning and execution, to ensure success of clients’ businesses
  • Generate clients’ feedback for product feature improvements

Requirements:

  • Able to commit from July onwards, for a minimum of 3 months (ideally 6 months)
  • Experience using excel
  • Independent and proactive - able to be productive and efficient with minimal or no supervision in a fast-paced and dynamic work environment
  • Fast learner and able to adapt to changes
  • Logical and process-oriented
  • Must be meticulous and detail-oriented
  • Most importantly, be keen to be part of a new, exciting team to drive change!

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