Merchant Operations Executive

About Us:
 
Build the Smarter Way to Shop!
 
ShopBack is a digital loyalty and discovery platform, with a clear mission to create a world of Smarter Shoppers. ShopBack has big ambitions and is currently growing strong in 6 countries - Singapore, Malaysia, Indonesia, Philippines, Taiwan and Thailand. We are a passionate team that wants to drive innovation and a build a product that we love and are all proud of!
 
ShopBack's eCommerce loyalty & discovery platform currently powers Taobao, Expedia, Lazada, ZALORA and more than 1,300 eCommerce merchants. We now provide cash rebates to over 4 million users and are focused on growing and dominating the landscape.
 
We have global ambitions and are up against international incumbents in a rapidly emerging field! We are expanding our existing A-Team and are looking for passionate talent across APAC to be part of this exciting journey. If you are inspired to take up new challenges and leave a mark on the eCommerce landscape, then come and be part of our growing ShopBack team in Singapore!

To know more about our team and culture: https://www.shopback.sg/blog/shopback-look-back-2017 

Scope of work:

The Operation Associate is part of the Merchant Ops team that deals directly with the merchants on board ShopBack. He/She is in charge of ensuring that commissions are tracked timely and accurately as stipulated in the contracts.
As Shopback works with various networks/merchants, there are currently various processes in place, with various level of involvement from Merchant Ops on this process.

Responsibilities:

Merchant Operations:
  • Assist with integration for new merchants
  • Respond promptly to questions from merchants
  • Set up new merchant stores in internal system (Swordfish)
  • Run test orders to ensure proper tracking of commission and cashback
  • Set up Commission Tables, and update any changes (e.g. tacticals, new commissions)
  • Assist with troubleshooting breaks in commission reporting
  • Assisting with merchant-related customer service queries
  • Constantly seeking to improve and streamline operational processes.

Network Management:
  • Order reports validation/reconciliation for Network (indirect) merchants
  • Handle Network-specific Invoice Process Flows
  • Invoice Request to Finance
  • Overdue Invoice Follow-up
  • Work with Ops and Finance in order to identify areas for improvements

Merchant Account Management:
  • Manage selected merchants on a day to day basis to acquire upsized commission and deals
 
Performance Indicators:
 
Merchant Ops:
  • Commission breaks per Week
  • Missing Cashback / Commission Ratio

Merchants & Networks:
  • On-time Invoicing

Network Order Validation:
  • Late Validation / Order Ratio

Requirements:
  • Fresh graduates are welcomed to apply. 
  • Preferably, 1-3 years experience in an Operations or Finance role.
  • Strong analytical skills, and proper use of Excel.
  • Process-oriented mindset and passionate about optimisation and automation.
  • Ability to interface & communicate with stakeholders and Product Development teams.
  • High drive and ownership of process improvements.
  • Strong entrepreneurial spirit and eager to join the eCommerce industry.

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