Customer Service Executive

ABOUT US

ShopBack, the #1 rewards and discovery platform in Asia-Pacific, enables shoppers across the region to shop ‘The Smarter Way”. It is a one-stop rewards and discovery platform for users to earn cashback, while delivering performance-based marketing to merchants. First launched in Singapore in 2014, ShopBack has since expanded its reach to Malaysia, Indonesia, the Philippines, Thailand, Taiwan,  Australia, and more recently, Vietnam and Korea. In Singapore, the company has also extended its service offering with ShopBack GO, an app-based rewards platform for in-store shopping, dining, and entertainment. We are a passionate team that wants to drive innovation and build a product that we love and are all proud of!

ShopBack partners with over 3,000 merchants including Taobao, Expedia, Shopee, ZALORA to reward its users with cashback across a wide range of categories including general merchandise, travel bookings, fashion, health and beauty, groceries, and food delivery. To date, US$100m in cashback has been awarded to our over 20 million users.

We have global ambitions and are up against international incumbents in a rapidly emerging field! We are expanding our existing team and are looking for passionate talent across APAC to be part of this exciting journey. If you are inspired to take up new challenges and leave a mark on the e-commerce landscape, then come and be part of our growing ShopBack Family!

To know more about our team and culture: Click here

Responsibilities:

“Treat each and every customer as a friend. Use the friendliest and most positive approach to address your customers’ needs. By placing ourselves in the shoes of customers, we can deliver the most appropriate approach to ensure customer satisfaction.” - Charlyn Chen,  ShopBack Customer Service Team 

Do you share our customer obsession? If your answer is ‘YES’, we want you!

ShopBack’s Customer Engagement team is the backbone of the company. From handling general inquiries to resolving customer disputes, we address every issue promptly and professionally. As a Customer Service Executive, you will play an integral role in ensuring that every customer's need is prioritized and their feedback is heard. 

  • Respond promptly to customer inquiries by e-mail / chat / outbound calls.
  • Handle and resolve customer complaints.
  • Communicate and coordinate with internal departments.

Requirements:
  • At least 6 months' experience in CS and/or telemarketing
  • Knowledge of call center telephony and technology
  • Good data entry/keyboard skills
  • Pleasant personality
  • Patient

Office Location: Wisma 77, Slipi Area

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