Customer Service Associate

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From handling general inquiries to resolving customer disputes, we address every issue promptly and effectively to ensure every customer returns like a boomerang! You will play an integral role in ensuring that every customer is satisfied and their feedback is heard.

  • The first point of contact in addressing queries promptly and effectively.
  • Managing our phone hotline and onsite feedback form.
  • Listen to feedback, process the information, and deliberate a best-response in line with the team’s business objectives.
  • Assist the rest of the local operations team in fulfillment, business process optimization, due diligence, and strategic partnerships.
  • Prior experience with customer service/support services is a plus.
  • Strong interpersonal and communication skills – both written and spoken.
  • Native or bilingual proficiency in Thai.
  • Professional working proficiency in English.
  • Empathetic, yet business-oriented, and able to think and respond on your feet at the same time.
  • A strong will to learn and adapt to rapidly changing environments. Some customer service, PR, sales and/or business operations background may help.
  • And most importantly, a genuine heart to help solve our customers’ problems!

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