Check us out at: www.myshopback.co.th
From handling general inquiries to resolving customer disputes, we address every issue promptly and effectively to ensure every customer returns like a boomerang! You will play an integral role in ensuring that every customer is satisfied and their feedback is heard.
- The first point of contact in addressing queries promptly and effectively.
- Managing our phone hotline and onsite feedback form.
- Listen to feedback, process the information, and deliberate a best-response in line with the team’s business objectives.
- Assist the rest of the local operations team in fulfillment, business process optimization, due diligence, and strategic partnerships.
- Prior experience with customer service/support services is a plus.
- Strong interpersonal and communication skills – both written and spoken.
- Native or bilingual proficiency in Thai.
- Professional working proficiency in English.
- Empathetic, yet business-oriented, and able to think and respond on your feet at the same time.
- A strong will to learn and adapt to rapidly changing environments. Some customer service, PR, sales and/or business operations background may help.
- And most importantly, a genuine heart to help solve our customers’ problems!