Customer Service Executive

ABOUT US

Build the Smarter Way to Shop!
 
ShopBack is a rapidly growing digital loyalty and discovery platform, with a clear mission to create a world of Smarter Shoppers. We are a passionate team that wants to drive innovation and a build a product that we love and are all proud of!

ShopBack's eCommerce loyalty & discovery platform currently powers Taobao, Expedia, Lazada, ZALORA and more than 1,300 eCommerce merchants. We now provide cash rebates to over 2 million users and are focused on growing and dominating the landscape.

We have global ambitions and are up against international incumbents in a rapidly emerging field! We are expanding our existing A-Team and are looking for passionate talent across APAC to be part of this exciting journey.

ShopBack’s Customer Engagement team is the backbone of the company. From handling general enquiries to resolving customer disputes, we address every issue promptly and professionally. As a Customer Service Executive, you will play an integral role in ensuring that every customer is satisfied and their feedback is heard. 

Key responsibilities:

  • Understanding and identifying key user issues, providing feedback to other teams
  • Representing ShopBack as the first point of contact in addressing queries promptly and professionally
  • Drawing up a list of frequently asked questions (FAQ) and guides to address user needs

Requirements

  • Strong interpersonal and communication skills - both written and spoken
  • Able to communicate effectively in Malay and English
  • Should be proactive and passionate to help solve customers issues
  • Working days will cover weekends
  • Location - Kuala Lumpur



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