Customer Service Executive

ABOUT US

CREATING A WORLD OF SMART SHOPPERS

ShopBack is a digital loyalty and discovery platform, with a clear mission to create a world of Smarter Shoppers. ShopBack has big ambitions and is currently growing strong in 7 countries - Singapore, Malaysia, Indonesia, Philippines, Taiwan, Thailand & Australia. We are a passionate team that wants to drive innovation and build a product that we love and are all proud of!

ShopBack's eCommerce loyalty & discovery platform currently powers Taobao, Expedia, Lazada, ZALORA, and more than 2,000 eCommerce merchants. We now provide cash rebates to over 8 million users and are focused on growing and dominating the landscape.

We have global ambitions and are up against international incumbents in a rapidly emerging field! We are expanding our existing team and are looking for passionate talent across APAC to be part of this exciting journey. If you are inspired to take up new challenges and leave a mark on the eCommerce landscape, then come and be part of our growing ShopBack team in Malaysia!

To know more about our team and culture: click here

Responsibilities

“Treat each and every customer as a friend. Use the friendliest and most positive approach to address your customers’ needs. By placing ourselves in the shoes of customers, we can deliver the most appropriate approach to ensure customer satisfaction.” - Charlyn Chen,  ShopBack Customer Service Team

Do you share our customer obsession? If your answer is ‘YES’, we want you!

  • Handling general inquiries professionally
  • Promptly resolve customer’s disputes
  • Convey customer’s feedback to relevant team

Requirements

  • Strong interpersonal and communication skills - both written and spoken
  • Able to communicate effectively in Malay and English
  • Should be proactive and passionate to help solve customers issues
  • Working days will cover weekends
  • Location - Kuala Lumpur



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