Customer Service Executive

ABOUT US

ShopBack is a rapidly growing digital loyalty and discovery platform, with a clear mission to create a world of Smarter Shoppers. We are a passionate team that wants to drive innovation and a build a product that we love and are all proud of!

At ShopBack, we believe in doing meaningful work. We are looking for those who are driven and hungry to learn! Expect to gain practical skills under the mentorship of committed and experienced co-workers, and the invaluable experience of working in a dynamic and fast-paced environment

To know more about our team and culture: https://www.shopback.sg/blog/shopback-look-back-2017

Key responsibilities:

“Treat each and every customer as a friend. Use the friendliest and most positive approach to address your customers’ needs. By placing ourselves in the shoes of customers, we can deliver the most appropriate approach to ensure customer satisfaction.” - Charlyn Chen,  ShopBack Customer Service Team 

Do you share our customer obsession? If your answer is ‘YES’, we want you!

ShopBack’s Customer Engagement team is the backbone of the company. From handling general inquiries to resolving customer disputes, we address every issue promptly and professionally. As a Customer Service Executive, you will play an integral role in ensuring that every customer's need is prioritized and their feedback is heard. 

Requirements

  • Strong interpersonal and communication skills - both written and spoken
  • Able to communicate effectively in Malay and English
  • Should be proactive and passionate to help solve customers issues
  • Working days will cover weekends
  • Location - Kuala Lumpur



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