Customer Service Associate

ABOUT US

Build the Smarter Way to Shop!

ShopBack is a digital loyalty and discovery platform, with a clear mission to create a world of Smarter Shoppers. ShopBack has big ambitions and is currently growing strong in 7 countries - Singapore, Malaysia, Indonesia, Philippines, Taiwan, Thailand & Australia. We are a passionate team that wants to drive innovation and a build a product that we love and are all proud of!

ShopBack's eCommerce loyalty & discovery platform currently powers Taobao, Expedia, Lazada, ZALORA and more than 1,300 eCommerce merchants. We now provide cash rebates to over 4 million users and are focused on growing and dominating the landscape.

We have global ambitions and are up against international incumbents in a rapidly emerging field! We are expanding our existing team and are looking for passionate talent across APAC to be part of this exciting journey. If you are inspired to take up new challenges and leave a mark on the eCommerce landscape, then come and be part of our growing ShopBack team in Indonesia!

To know more about our team and culture: Click here

Key responsibilities:

“Treat each and every customer as a friend. Use the friendliest and most positive approach to address your customers’ needs. By placing ourselves in the shoes of customers, we can deliver the most appropriate approach to ensure customer satisfaction.” - Charlyn Chen,  ShopBack Customer Service Team 

Do you share our customer obsession? If your answer is ‘YES’, we want you!

ShopBack’s Customer Engagement team is the backbone of the company. From handling general inquiries to resolving customer disputes, we address every issue promptly and professionally. As a Customer Service Executive, you will play an integral role in ensuring that every customer's need is prioritized and their feedback is heard. 

  • Manage Outbound calls
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Communicate and coordinate with internal departments.

Requirements

  • At least 6 months' experience in CS and/or telemarketing
  • Knowledge of call center telephony and technology
  • Good data entry/keyboard skills
  • Pleasant personality
  • Patient

Office Location: Wisma 77, Slipi Area

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