Customer Success Coordinator

CharterUP is a transportation technology company focused on changing the way the world travels. We work with 1000+ bus companies across the country to create an online marketplace for charter bus transportation. As we scale our platform globally, we are looking for smart, passionate, and detail-oriented people who share our vision.

We are looking for an inbound customer success representative to establish and maintain effective relationships with customers. This position is responsible for working Monday-Friday. As an employee, you will also receive company paid full medical, dental benefits, and the ability to participate in a company sponsored 401(k) plan.

What You’ll Do
  • Ensure high customer satisfaction and retention by providing great customer service
  • Resolve service issues and customer complaints as they arise
  • Work with dispatch and billing teams to provide financial resolutions to clients
  • Must to remain calm and collected and work under pressure
  • Ensure compliance with company policies and procedures
  • We are in need of people who can work 1 weekend day and a swing shift during the week.  The schedule would be Tue - Friday, 12:00 pm - 9:00 pm and Saturday 8:00 am - 5:00 pm.

What You’ll Need
  • Strong experience with Microsoft Office Suite
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • You are self-motivated and a team player

Now here comes the fun part…
  • Medical, dental and vision insurance premiums paid for by us.
  • 401k available
  • Free lunch every day.
  • Flexible work schedules.
  • Within walking distance to MARTA and surrounded by amazing Buckhead shops and restaurants.
  • A team that loves making memes, laughing, and having fun.
  • Very comfortable chairs.
  • Opportunities to learn and grow through internal training, attending conferences and industry-related seminars (paid for by us).

Want to apply later?

Type your email address below to receive a reminder

Apply to Job

ErrorRequired field
ErrorRequired field
ErrorRequired field
ErrorRequired field
insert_drive_file
Error
insert_drive_file
ErrorRequired field
ErrorRequired field
ErrorRequired field
ErrorRequired field