Call Flow Manager

CharterUP aims to be the leading charter bus platform in the world and is looking for people that want to be along for the ride. We are disrupting group travel by utilizing our cutting-edge technology to connect supply-side operators to demand-side businesses, non-profits, and governmental entities. We strive towards a greener future by having as many enthusiastic customers as possible.

Don't miss the bus! 
 
We are looking for a Call Flow Manager to join our team!  In this role you will be qualifying inbound sales leads and serve as the first point of contact for our valued customers.  This is a high-volume organization that relies of call quality for success.  You will not only be the first voice to our prospective customers, but also the bottleneck of quality for our sales associates to insure high efficiency of time utilization.
 
What you’ll do
  • Qualify incoming calls as they come, sometimes managing multiple calls at once
  • Direct calls to the correct sales associates, customer success managers, and other departments/personnel as needed
  • Manage the flow of calls to ensure maximum customer satisfaction and experience
 
What you’ll need
  • Ability to multi-task, manage multiple calls, and deliver them with high urgency
  • Experience servicing customers over the phone
  • Experience working in call centers or managing phones for a sales organization
  • Ability to work in a high-stress, fast-paced environment
  • Excellent communication skills, both written and verbal

At CharterUP, we don’t compromise on quality. Our goal is to hire smart, high-energy, trustworthy people and keep them as motivated and happy as possible. Part of this is done through: 
  • An open door policy for senior executives 
  • An environment where team members make memes, laugh, and have fun while maintaining the highest level of client-facing professionalism 
  • Comprehensive base medical coverage for team members fully paid by CharterUP 
  • Company sponsored 401(k) plan and insurance options 
  • Free meals and a fully stocked pantry 
  • Cutting edge equipment, software tools, and incredibly comfortable chairs 
  • A beautiful office in Buckhead within walking distance of MARTA 
  • Opportunities to grow professionally via mentoring, seminars, and conferences
 
CharterUP Principles
  1. Customer First 
    • We always think about how our decisions will impact our clients; earning and keeping customer trust is our top priority 
    • We are not afraid of short-term pain for long-term customer benefit 
  2. Create an Environment for Exceptional People 
    • We foster intellectual curiosity 
    • We identify top performers, mentor them, and empower them to achieve 
    • Every hire and promotion will have a higher standard 
  3. Everyone is an Entrepreneur / Owner 
    • No team member is defined by their function or job title; no job is beneath anyone 
    • We do more with less; we are scrappy and inventive 
    • We think long-term 
  4. Relentlessly High Standards 
    • We don’t accept “that’s how it’s always been done”; we constantly innovate and question established routines to improve processes 
    • We actively push to be proved wrong and welcome different ideas; the best idea wins 
    • We don’t compromise on quality 
  5. Clarity & Speed 
    • When in doubt, we act; we can always change course 
    • We focus on the key drivers of a process that will deliver the most results 
  6. Mandate to Dissent & Commit 
    • We are confident in expressing our opinions; it is our obligation to express our disagreement 
    • Once we decide, we enthusiastically move together in the agreed upon direction

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