Associate Product Manager (Clinic Products)

Associate Product Manager (Clinic Products)
Who are we?
Scratch Financial ("Scratchpay") is a financial technology startup, based in Los Angeles, California. Our goal is to help more pets get medical care by providing smart and simple payment solutions to pet families. While in the veterinarian office, a pet owner can visit Scratchpay’s website from their phone, fill out a simple application, and get approved for a payment plan for their veterinary bill within seconds. After launching our beta product mid 2016, Scratchpay is now the United States' largest provider of payment plans for veterinary care! We place a high degree of importance on team dynamics and have a transparent and open organization. We are a team of ambitious people who are passionate about our common goal and our respective areas of responsibility. We deliver fast, continuously iterate, and encourage rapid response to change.

Recently awarded the #1 start-up in the veterinary industry, Scratchpay is eager to add members to our team to help us continue revolutionizing the way pet owners pay for veterinary care! If you are interested in making a direct impact in one of America's top start-up companies and feel the below description resonates with you, we urge you to apply.

More about the specific role:

A main way that our clinic partners interact with Scratchpay is through our online clinic dashboard. This dashboard shows payment plans that have been approved, allows clinics to finalize these plans in real-time, and keeps a log of finalized payment plans. 

We are looking for a leader that can empathize with our clinic users through analyzing various data sources and conducting product feedback interviews, develop dashboard feature improvement hypotheses and test plans for these proposed improvements, prioritize these features using basic business analysis, and partner with our Technology & Product teams to scope out realistic plans to run MVP tests and ultimately roll out successful features.

Successfully improving the dashboard’s ease-of-use and utility for our clinic partners are incredibly important parts of helping Scratchpay grow to help more pets receive care. 

While the dashboard is our main clinic-facing product today, we are also looking for the APM to manage improvements to our Clinic Relationship Management database product by working with our external vendor provider. In the future, this role may also include similar management of a training and marketing portal or a separate dashboard for our larger multi-site partners. 

Some qualifications include:
1 - 3 years of product management experience or similar role in an analytically rigorous environment
Strong verbal / written communication skills, with a penchant for technical writing (to communicate with our Product and Technical teams)

Thoroughness in developing “happy” and “unhappy” paths for a proposed feature change - we are looking for someone that can document and understand not just the happy path, but feel comfortable documenting and understanding the multiple unhappy paths
Business case analysis - you should have a basic knowledge of profitability, ROI, and know how to apply each of these concepts to build impactful analyses for each feature proposal.
Project management - to be successful in the APM role, it will require some project management (timeline scoping, documentation, and email follow-through). Some product management roles do not require any project management, however this role will. 
Bonus qualifications: experience in veterinary / animal health, UX development, or FinTech

Below are a few questions we think about when evaluating if someone will be successful as a Scratchpayer:
  • Are you an empathetic listener / creator? We develop our key initiatives based on the design thinking process, and value those who can put themselves in the shoes of others to create the right solutions through thoughtful research, questioning, or listening.
  • Can you work independently and thoroughly, but know when to raise important questions to the team? Being able to work independently is crucial for success, but you will sometimes think of questions or points relevant to other teams; knowing when to raise these questions and points is a must.
  • Are you a strong communicator? We value those who can concisely relay the most relevant information to the right team members and those who can easily switch between high-level and low-level communication. 
  • Are you willing to give and receive feedback in a constructive way? We continually challenge each other to improve through timely and constructive feedback, and we are looking for those who believe feedback is a gift.

Apply directly (send resume and a few sentences about your interest in the role) to or through the platform.

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