Customer Success Manager - Remote

  • $25,000.00 - $30,000.00/year
  • OnceHub (www.oncehub.com) is an innovative and thriving software-as-a-service company that provides a feature-rich scheduling platform to businesses. At OnceHub we’re all about powering organizations with smart scheduling solutions that shorten time-to-engagement in all phases of the customer lifecycle.

    We are a remote company, where everyone works from home. We work hard together to build a product we can be proud of and we see no reason to constrain ourselves to a physical office. We're a team of passionate and driven individuals living and working remotely across seven countries and five continents. Right now, we are hiring in England, India, Ireland, Israel, New Zealand, South Africa, and the USA. 
     
    We are looking for a highly analytical individual with a demonstrated interest in technology to join our growing Customer Success team. This is a remote, entry level position that can be performed anywhere in the US.

    An ideal candidate should be a fast learner, an independent thinker, and one that complies with standards and maintains the highest levels of transparency. Working for us, you’ll have the opportunity to add new business and technical skills to your repertoire. As our company grows, so will your opportunities.

    Responsibilities:
    • Answering phones and emails, providing support on a wide range of topics
    • Act as a trusted advisor to new and prospective customers
    • Review customer requirements to provide the most optimal solution for their organization
    • Troubleshoot technical issues and communicate back to the customer
    • Stay up-to-date by reading technical articles and receiving training for new features

    All shifts are full-time. Because we work remotely, we are hiring US residents from all time zones. Your usual schedule would consist of 8.5 hour shifts but more time may be required depending on daily circumstances.  

    We are currently looking for individuals who are available: 
    • USA Eastern Standard Time 6am -2:30pm- Sunday through Thursday, with Saturdays and either a Wednesday or Thursday off
    • USA Mountain Standard Time 5PM-1:30AM, Tuesday-Saturday, with Sundays and Mondays off
    •  USA Mountain Standard Time 4AM-12:30PM, Sunday-Thursday, Wednesday OR Thursday and Saturday off 

     
    Requirements:
    • Completed some college in a relevant field (Mathematics, Computer science, Linguistics, IT, physics, Biology, Chemistry etc.)
    • 0-3 years of Customer Success/Support experience (SaaS experience preferred)
    • Analytical mindset with ability to quickly recognize patterns  
    • Able to master new software and systems effortlessly and quickly
    • Superb writing and communication skills: accurate, focused, and detailed
    • Excellent at multitasking and highly productive
    • Strong interpersonal skills

    Preferred:
    • Salesforce experience
    • Familiarity with web development languages (HTML, CSS, Javascript, etc.)
    • Technical writing and/or copywriting skills at an advanced level

     Employment details:

    • Full time position
    • 100% work from home in a virtual environment

    Please note that this is an entry level position and the salary is between $25,000 to $30,000 a year 

    What we offer:
    • Dental insurance Reimbursement 
    • Medical Insurance Reimbursement
    • 401K Plan 
    • Paid off days
    • Paid sick days 
    • Opportunity to work from home 
    • Company provided laptop, headset and a phone 
    • Opportunity to attend our bi-annual international company retreats


     
    To apply please submit a resume and cover letter detailing why you are interested in the position. 



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