Customer Success Manager - Remote

ScheduleOnce (www.scheduleonce.com) is an innovative and thriving software-as-a-service company that provides a feature-rich scheduling platform to businesses.

As a SaaS company, we operate virtually and globally. We see no reason to constrain ourselves to a physical office. A virtual operating model allows us to hire the best talent, no matter where they reside. It elevates the level of employee productivity and satisfaction, which correlates directly with our customers' satisfaction. 

ScheduleOnce is looking for a highly analytical individual with a demonstrated interest in technology to join our growing Customer Success team. An ideal candidate should be a fast learner, an independent thinker, and one that complies with standards and maintains the highest levels of transparency. Working for us, you’ll have the opportunity to add new business and technical skills to your repertoire. As our company grows, so will your opportunities.  

Responsibilities:

  • Answering phones and emails, providing support on a wide range of topics
  • Act as a trusted advisor to new and prospective customers
  • Review customer requirements to provide the most optimal solution for their organization
  • Troubleshoot technical issues and communicate back to the customer
  • Stay up-to-date by reading technical articles and receiving training for new features

All shifts are full-time, Monday-Saturday with Tuesday or Wednesday off. Because we work remotely, we are hiring US residents from all time zones. Your usual schedule would consist of eight hour shifts but more time may be required depending on daily circumstances.  We are currently looking for individuals who are available in the afternoons or evenings. 

Requirements:

  • Completed some classes from a top university in a relevant field (mathematics, computer science, linguistics, IT, physics, biology, chemistry etc.)
  • 0-3 years of Customer Success/Support experience (SaaS experience preferred)
  • Analytical mindset with ability to quickly recognize patterns  
  • Able to master new software and systems effortlessly and quickly
  • Superb writing and communication skills: accurate, focused, and detailed
  • Excellent at multitasking and highly productive
  • Strong interpersonal skills

Preferred:

  • Salesforce experience
  • Familiarity with web development languages (HTML, CSS, Javascript, etc.)
  • Technical writing and/or copywriting skills at an advanced level

Please note the starting annual salary for this position is  €21,000- €24,000. 
 
Employment details:

  • Full time position
  • 100% work from home in a virtual environment
  • Non-standard hours may be required

What we offer:
  • Paid vacation days
  • Paid sick days 
  • Company provided laptop and headset
  • Opportunity to travel for the company’s biannual international retreats



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