Customer Experience Agent

DESCRIPTION

As our associate of customer delight and chief manufacturer of rainbows and unicorns (aka a reality-bending, problem-solving molder of upset customers into brand advocates), you’ll be contributing from day one. You’ll join the rapidly growing Scentbird family and help us spread the magic of fragrance to the masses! We are in search of a Customer Experience Agent who specializes in Social Media!

Responsibilities:

• Respond to customer comments and questions on Facebook, Twitter, Instagram, and other social media channels, helping solve issues quickly and efficiently, and driving customer love and loyalty
• Collaborate with customer service colleagues to identify and track issues and trends to improve the customer experience
• Identify opportunities for creating new and updating current social media protocols
• Help ensure that we have best-in-class customer service across all our social media channels

REQUIREMENTS

DO APPLY:

• If you have customer support experience (preferably 2-4 years in a startup)
• If you know how to keep a schedule
• If you have strong writing ability and great interpersonal communication skills
• If you have extreme attention to detail and the ability to self-edit
• If you have provided customer support via Social Media (Facebook, Twitter, Instagram)
• If you’re a lightning-fast problem solver who can think on their feet

BENEFITS

• Work in a fabulous collaborative environment where you have room to grow and advance
• Full benefits as well as paid time off and commuter benefits
• In office snacks and out of office events
• Dog-friendly workplace

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