Billing Specialist
Earth Class Mail | San Antonio, TX, USA
Who we’re looking for
Earth Class Mail is seeking a detail-oriented, organized individual with excellent communication skills to support and maintain our subscription billing systems and processes. The Billing Specialist will configure and implement custom billing scenarios, manage invoicing and collections, process one-time billings and adjustments, resolve billing-related customer inquiries through various communication channels (chat/email/phone), maintain the product and coupon catalog, and partner with data, development, and finance teams to employ proper revenue recognition standards.
Responsibilities
● Configure and implement custom billing scenarios for new and existing customers
● Process adjustments and one-time charges on customer accounts
● Respond to and resolve billing related customer inquiries in a timely manner
● Monitor payment status of invoices, create collections schedules, and pursue collection of outstanding balances
● Maintain product and coupon catalog, including custom naming, price points, terms, and other important details
● Ensure compliance with internal controls, policies, and procedures
Required Experience
● High School Diploma, GED, or equivalent
● Background in Collections, Receivables, Accounting, or Customer Service
● Dependable and reliable team player with a customer-focused mindset
● Detail-oriented and organized with strong verbal and written communication skills
● Comfortable working in a fast paced, dynamic, ever-changing environment
● Experience with one or more billing or accounting software platforms
● Experience with Microsoft or Google Office suites
Preferred Experience
● Associates Degree, preferably in Accounting or Business Administration
● Knowledge of basic Accounting and/or Finance principles
● Working experience with Zendesk, Hubspot, Chargify, and/or Recurly
● Intermediate Excel or Google Sheets experience
The Company
Earth Class Mail, a Scaleworks company, provides customers with solutions for making postal mail and paper documents both digital and actionable. We’re committed to making mail and paper as powerful as email. Our core services include virtual addresses, digital mailrooms,
digital filing systems, and check depositing. Our customers span a number of industries and represent businesses of all sizes.