Who we are
Earth Class Mail has cemented the status of a leader in paper and mail automation. We digitize paper and mail so our clients can focus on their business. Sorting postal mail, shuffling and digitizing paper, scanning receipts, depositing checks are the things we’re amazing at.
From the fearless warriors at the processing facility, the customer success team and the engineers - every single one of us is obsessed with providing the best customer experience and product that makes our customers lives easier one page at a time.
Who you are
- You're users’ most relentless ally and always fight for their interests
- You have a vision, and passion for great user interfaces and knowledge to design them
- You understand the difference between SD, CX, and UX
- You have experience in user research, and you know various user research methodologies
- You have strong interest in psychology
- You consider yourself to be a good listener, you have an ability to remain impartial and objective and can demonstrate tact and discretion
- You have strong relationship with numbers and understand metrics
- You are able to gather and use both qualitative and quantitative data
- You’re confident yet comfortable with your work being critiqued
What you’ll do
- Lead user research, develop research plans and hypotheses
- Define and refine user research goals with product team and UX designers
- Analyse user behavior and needs through applying research methods adequate to the goal
- Facilitate logistics and analyze and document results of user research, translate them into actionable recommendations for product team and designers
- Ensure that user needs, limitations, and mental models are accounted for in the design
- Collaborate on creating and refining user personas, user journeys, user scenarios and user stories, as well as process flows for new and existing features
- Work with the Product team to conceptualize new ideas and features
What we offer
- Be part of a team where you can make impact from day one
- Minimum Viable Bureaucracy environment
- Company paid health, dental and vision insurance
- Book Clubs
- Quarterly Wellness Programs
- Local Discounts (restaurants and retailers)
- In house learning programs
Visa Sponsorship is unavailable for this role.
We are an equal opportunity employer and do not discriminate against protected characteristics. We guarantee that all candidates will be given the same consideration.