Interested in joining a highly dynamic company in the rapidly growing B2B SaaS industry? Chargify, a Scaleworks portfolio company, is seeking a creative, curious, and driven individual to grow our product management team. This role will report to the VP of Product and is in San Antonio, Texas.
Who Are We?
We live in a time where businesses must create long-term relationships with their customers and constantly evolve along with their customer’s needs. Chargify turns billing into a competitive weapon for recurring revenue businesses and makes it easy to manage all associated revenue operations.
Chargify’s Billing and Revenue Management Platform makes it possible for businesses to create, bill for, and manage personalized offers at scale. Such offers blend the right combination of product, tailored packaging, pricing model, and price point, all made possible with Chargify!
About the position
Chargify Product Managers are responsible for identifying, prioritizing, creating, and delivering products and features for our customers. Product Management at Chargify requires extensive collaboration with our sales, marketing, engineering, design, and customer support teams. Central to this role is an understanding of and obsession with solving our customers’ most painful problems. As a Chargify Product Manager you will have the opportunity to drive business wide efforts to solve these problems for our customers on a daily basis.
Responsibilities
- Identify new product opportunities, features, and enhancements through customer feedback, research, industry trends, and innovative insight
- Help develop and validate our product strategy through internal and external analysis
- Manage prioritization and trade-offs between customer experience, business impact, resource requirements, and operational support load
- Develop detailed product specifications in the form of epics, user stories, and user flows
- Work closely with engineering to manage product development work streams with focus, drive and transparency in decision-making
- Manage product releases working with marketing, sales, and support for excellent customer experiences with our products
- Continuously obtain customer feedback and track success metrics for products and features in your area of responsibility
- Create buy-in for product vision both internally and with key external partners and customers
- Inspire all levels of the organization with your Chargify product vision
Required skills and experience:
- 2+ years of experience as a product manager or similar role on a product development team
- Strong understanding of agile product development methods and artifacts including creation of epics, user stories, user flows, story maps, sprint planning, retrospectives, etc.
- Analytical skills to effectively understand and describe our competitors and how we develop differentiated products
- Knowledge of SaaS, financial services, billing software, revenue management software, payments processing, and/or CRM applications
- A history of outstanding performance reviews with long-term ambitions to run a product-oriented business
You may be the right fit if:
- Your curiosity drives you to understand the root cause behind needs, problems, and opportunities
- You can shift between big picture thinking and detailed execution
- You do whatever it takes to make your mission, product, and/or team successful
- You operate comfortably fluid environments and able to build a path forward through in any situation
- You communicate with empathy and simplify complex topics
- You are highly motivated and immerse yourself in your work
Benefits
Full-time employees will be eligible for our benefits package, which includes:
- Medical, dental, and vision insurance plans
- Open PTO policy
- 9 paid holidays each year
- Company-paid Life and AD&D coverage with the option to purchase additional coverage
- Company paid Short Term Disability coverage
- 401(k) plan
- Medical and dependent care flexible spending accounts
*No visa sponsorship is available for this position*
We are an equal opportunity employer and do not discriminate against protected characteristics. We guarantee that all candidates will be given the same consideration.