About Us
Located in Palo Alto, CA, Ruist is on a mission to empower companies to build experiences people love.
The Ruist team previously founded and built RelateIQ (sold to Salesforce in 2014). We are looking for smart and ambitious individuals who want to help build a company from the ground-up.
Position Summary
People come first in every aspect of what we do, both internally and externally. Our fast-growing team is seeking a high performing Account Executive to join us as we pioneer the CX universe.
This team member will initially take on our the critical role of working with our early customers to source, close and ensure their success with our product. This team member will be a foundational member of the Ruist go to market team.
Core Responsibilities
As to be expected in a start-up moving as fast as we are, the scope of this position will evolve continuously. Comfort with ambiguity is required. Below is a partial representation of what may be included in the Account Executive’s purview:
Sales
- Meet and exceed revenue and quota expectations
- Develop account based sales strategies and territory plans to ensure consistent overachievement of key objectives
- Develop and nurture CXO relationships at key accounts to explore initial opportunities and grow future lines of business
- Understand, design, and present demos & prototypes based on our customers’ business priorities and technical requirements
- Represent our product and engineering team in conversations with our customers’ business, architects and IT professionals
- Travel to customer sites, conferences, and other related events as needed
Customer Success
- Initially manage the customer success experience including the business relationship during onboarding, platform adoption, and expanding into additional use cases
- Ongoing product training and feedback sessions
- Actively gather product feedback and advocate learnings from customers across our team
Cross-functional Collaboration
- Effectively work with marketing, product, design, and engineering teams to test product assumptions and provide a feedback loop from our customers
Recruiting
- Able to attract top tier talent
Required Qualifications
- Bachelor's degree (or equivalent experience)
- 5+ years selling enterprise B2B cloud based software in complex sales cycles
- Experience selling in complex sales cycles with qualitative and quantitative business cases delivered to VP and C level executives
- Track record of over-achieving quota, performing in the top 5% of your company with an innate ability to get stuff done
- Desire and ability to go above and beyond to ensure that our customers have a great experience working with us at every part of their journey
- You are great at improvising and thinking of creative ways to address customer challenges through non-traditional approaches
- Success within an early stage environment – strong contributor in building winning products, playbooks, teams and cultures
- Excellent verbal and written communication skills
- Exceptional interpersonal skills with a proven track record of success interacting with colleagues in cross-functional teams, and strong cultural fit with the team
- Ability to operate in fast iterative cycles
- Comfortable with travel to go onsite with our customers
Beneficial Experiences
- SaaS sales experience strongly preferred and Sales & CX SaaS experience is a huge plus
- Experience working with mid-market to enterprise customers
- Experience selling in multithreaded situations with both business and technical buyers
- Experience selling a category product and platform
Not everyone will match the above qualifications 100%. If your experiences don’t perfectly align, but you think you’d be a great addition to our team, we’d still love to hear from you.
Ruist is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.