Customer Success Representative

RStudio Customer Success – U.S. or Europe (location is flexible)

Company Description

RStudio develops open source and enterprise-ready solutions for R, the popular statistical programming language used by data scientists all over the world.  We are a US based, geographically distributed, hands-on team of people, passionate about creating a company that contributes to the remarkable R tool chain in a sustainable way.

Position Summary:

You will be working by email, web conference and phone to inform and inspire existing customers about the latest RStudio capabilities. Our Customer Success Reps present and demonstrate products, like RStudio Server Pro and and RStudio Connect, and packages, like Shiny, rmarkdown, sparklyr, the tidyverse, and flexdashboards. You will be responsible for ongoing renewal of customer subscriptions as well as expansion purchases resulting from increased use of our products. Customer Success reps create product demand by demonstrating new capabilities and then fulfill that demand by working with the customer to specify and purchase the solution.

Candidates for this role must have significant experience in R and a passion for informing, demonstrating, consulting and teaching customers about the newest capabilities. You must also enjoy engaging users and helping R advocates build awareness of the power of the R toolchain.  Excellent communication skills (written and verbal) are required. As part of the RStudio team, you will be exposed to the latest innovations and trained on the newest products and features. This role supports a career path in sales, marketing, solutions engineering, product management and other disciplines. Typical candidates have a strong technical background but have decided they want to pursue a career beyond that of a data science practitioner.

Working at RStudio:
People who thrive at RStudio are relatively technical for their line of work so that they can be hands on with the tools of their trade and can appreciate, if not actually do, what we and our customers do. They often have experience at both small and large companies where they wore many hats or held a variety of positions, giving them a broader perspective than the role they are in and an understanding of how it might evolve. They are definitely comfortable with change and ambiguity, require little management, and collaborate easily with anyone at any “level” in the company.  

RStudio offers a unique opportunity to join a high-caliber team prepared to accelerate a successful business. We are seeking smart, thoughtful, highly motivated people who can work in a fast-paced, entrepreneurial environment while being kind and responsive to each other, partners, and customers. We are an organization that values talent, humility, and hard work over hierarchy.