Customer Success Representative

We are looking to find our next Customer Success Representative to join our team. The CSR position is a unique, rewarding, and critical position on our team that focuses on ensuring that RStudio customers are as wildly successful with our products as possible. To accomplish this, CSR’s seek to provide tangible value to customers through providing resources and education, helping our enterprise customers minimize barriers to adoption within their organizations, and by being responsive to our end users needs/communication. 

The CSR position is crucial to RStudio’s mission to provide our customers with the best end user experience, while also promoting retention and expansion of use of our products. On any given day, CSR’s are leading technical webinars focused on growing our end users skill sets, answering calls and emails from existing customers, and identifying innovative ways to engage and add value in our end-users environments. 

CSR’s are in the unique and rewarding position to be able to connect customers to RStudio’s powerful lineup of packages and software, while simultaneously supporting RStudio’s growth in the data analytics software industry. While this position does support a path forward into sales, marketing, product management, and solutions engineering, many CSR’s have found their passion in this position.

To be successful in this role you must also enjoy engaging users and building awareness of the power of the R toolchain within organizations. Experience working directly with customers in a role such as sales, consulting, training or similar is required. Exposure and familiarity working in a programming environment like R, Python, SAS, SPSS or another analytics platform is preferred. As part of the RStudio team, you will be exposed to the latest innovations and must enjoy learning these new capabilities. This is an incredible opportunity to gain exposure to an industry that will only continue to grow while working alongside some of the leaders in Data Science. 

About us:
We are a lean, distributed team, passionate about making R accessible to people all over the world, regardless of economic means. We are an organization that values talent, humility, and hard work over hierarchy. 

  • 100% remote (or come in to one of our offices in Seattle or Boston)
  • The premiums for many of our medical plans are 100% covered
  • Flexible environment with a “take what you need” vacation policy
  • Positive, passionate culture working with a world-class team committed to data science and the R language

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