Operations Manager

Now Hiring: Operations Manager (Full-Time / Los Angeles, CA)
ROSEWOOD is looking for an Operations Manager who will be responsible for leading a wide range of operations, facilities, culture and process initiatives. The ideal candidate is multifaceted, passionate and looking to move their career forward within a dynamic, fast-paced, and growing creative agency.

  • Serve as main point of contact with external operations vendors, including IT services, legal, cleaning, handymen, technicians, gardening/facilities, equipment/suppliers, etc.
  • Develop and implement a ROSEWOOD Process & Procedure Playbook in collaboration with Operations Director.
  • Lead internal communication and act as point of contact for all internal Operations and Culture related requests. 
  • Work cross-functionally with departments to develop playbooks for each individual role at ROSEWOOD.
  • Lead the launch and implementation of all new internal programs and processes.
  • Manage employee onboarding and offboarding from an operational perspective, including day of process & procedural training.
  • Oversee Culture initiatives i.e. planning/execution of RW anniversary/holiday party, client entertainment/gifts, etc.
  • Manage and quality assure monthly expense reporting process (Expensify) and weekly timesheet process (Function Fox).
  • Regularly maintain all internal databases and login/password spreadsheets.
  • Work with Operations Director to create annual departmental budgets; track against budgets monthly to ensure consistency.
  • Work closely with our accounting partners to oversee all banking and cash management.
  • Work with Operations Director to develop internal policies, as well as coordinate and deliver internal announcements and trainings.
  • Lead community outreach initiatives, i.e. IYA internship program, speaker series, philanthropic opportunities, etc. 
  • Work with Office Manager to ensure each team member has the appropriate equipment.

  • 4-6 years of operations or equivalent administrative experience within a fast-paced creative agency.
  • Extreme discretion and sensitivity in handling confidential information.
  • Proficient in Google Suite, Adobe Acrobat DC, MS Office, Keynote, and Pages.

  • Highly organized and meticulous in their attention to detail. 
  • Excellent in written and verbal communication.
  • Able to handle multiple highly detailed projects.
  • Inclined to thrive in a collaborative agency environment.

*This organization participates in e-Verify.

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