Overview:
This support role consists of managing and maintaining uptime of client infrastructure as well as assisting the whole support team on architecture work & managing application deployments through prebuilt CI/CD pipelines.
Duties:
- Assist in architecting and managing all types of growing applications/infrastructure
- Monitor alerts/incidents & act immediately on them during shift, be available after hours if on-call.
- Follow alerting support communication escalation procedures (ie client communication, RFOs etc)
- Be a part of the team meetings & knowledge exchanges.
- Working with entire team to define new efficient practices for current and newly deployed infrastructure.
- Contribute to a growing database of documentation surrounding infrastructure and applications hosted.
Experience:
- Infrastructure as code with Terraform
- Building CI/CD pipelines (Jenkins)
- Release Engineering
- Configuration Management experience using Ansible
- Monitoring tools (Datadog, Zabbix, Elk, Grafana, Cloudwatch, Stackdriver, Nagios, etc.)
- MariaDB + Galera or any other large clustered DB systems
- Containerization (Docker) and Orchestration (K8s, Mesos, Docker Swarm)
- Experience using Atlassian JIRA to manage project tasks
- Hands on experience with AWS or GCP (minimum 1 year)
- Linux Systems Administration
- Bash scripting
The Ideal Candidate:
- Able to handle yourself in stressful environments when dealing with business impacting issues
- Deals well with ambiguous or undefined problems; ability to think abstractly and guide others
- Energetic team player who works well across boundaries and readily adapts to change and enjoys rapid development
- Is confident in their skills, abilities and is willing to share their knowledge, while learning from others.
- Comfortable performing requirements analysis, interfacing with stakeholders of various levels and documenting solutions
About Us
Root Level Technology is a cloud strategy partner. We are the seamless extension of your development and programming teams. We provide a concierge-style support experience for every client, no matter the size. We are an agile shop at the core, with a focus on Continuous Integration and Continuous Deployment.
What's in it for you?
An Amazing company that is GROWING QUICKLY!
Complete ownership and accountability over the role and function area.
You get to work with a fun/interesting group of people.
Real transparency into the rest of the company.