Implementation Consultant

Rockerbox is hiring an Implementation Consultant to make our customers successful with our fast growing marketing attribution platform. This role is perfect for you if you enjoy working at the intersection of customers and products. 

The Implementation Consultant is the leader of the customer experience during the product implementation. Our customers’ success will depend on you! You are a deep product expert; can lead and manage customers; are an effective project manager; and work well with internal partners: product, engineers, and support teams. 

Responsibilities:
  • Kick-off and project manage implementations 
  • Align product usage with customer objectives
  • Escalate product feedback to internal stakeholders
  • Write internal and external documentation

About You:
  • 2+ years customer-facing experience
  • 2+ years implementing or supporting a product (SaaS preferred)
  • Extremely well-organized and thrives in multi-tasking
  • Passionate about working in a fast-paced environment 
  • Outstanding written and verbal communication skills 
  • Equally capable of working autonomously and as a member of a team

Bonuses:
  • Start-up experience
  • Marketing or advertising experience
  • SQL, Python experience
  • Experience working with tag managers (GTM, Tealium), ad servers (DCM), and DSPs (Criteo, MediaMath)

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