Customer Success Job Description
GroupFire is looking for a resourceful Customer Success Manager to join the team and make our customers wildly successful. From initial on-boarding to training to renewals, you can do it all - and you do it with style. Basically, the word “churn” is your worst nightmare.
Roles & Responsibilities:
- Build trust and maintain strong relationships by learning about each customer's individual needs and business goals, and figuring out how that customer can best use GroupFire’s features.
- Guide new customers through the on-boarding process and be the expert for all questions and recommendations.
- Develop and maintain a library of beautiful support materials (FAQs, “How To” videos, feature guides, etc.).
- Regularly meet with existing customers to maintain relationships and engage in ongoing education about GroupFire’s best practices and new features
- Build and Lead a team of Customer Success Superstars
To be perfect for this role you are:
- Organized-you make juggling 5000+ balls look effortless
- Creative- you can think outside of any box and love doing so.
- Driven- no challenge is too great for you. You rise to every occasion and strive for the best.
- Flexible: You can adapt to just about any situation and thrive.
- Fun: We like fun and funny people. No negative nellies need apply!
Sound like you? Apply today!